I am requesting a full refund for everything I spent on on the app, Nova Empire on the...

GetHuman1150650's customer service issue with Google Play from September 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1150650's own words
Get a refund. ... I am requesting a full refund for everything I spent on on the app, Nova Empire on the following grounds. The first is the complete lack of in-game support, I was waiting for over * months to here from them on a very important issue about the game and got no response, in fact they deleted the ticket and any attempt to contact them in game about other issues yields no response and deletion of tickets. The second is their inability to control hackers and cheaters as outlined by their posted cheating policy in game, even when we have both video and physical proof of the cheating they refuse to act on it or never respond (back to first complaint).
The in-game support completely ignores players or gives them month long waiting times for responses.
Giving me a refund on everything bought I have bought the game.
I have been a customer for almost a year now, I expected some form of support however as of last * months it is impossible to get in touch with any support in-game.
I have tried reaching out multiple times to the developers but to no avail.
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Google Play

The Android App, Nova Empire
Customer service issue
Reported by GetHuman1150650
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 4903 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman1150650 started working on this issue
Sep 16th, 2018 1:43pm
GetHuman1150650 confirmed the issue is fixed. Hooray!
Sep 17th, 2018 2:06pm
GetHuman1150650 confirmed the issue is fixed. Hooray!
Sep 17th, 2018 2:06pm
GetHuman1150650 confirmed the issue is fixed. Hooray!
Sep 17th, 2018 2:07pm

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