I just want my gems please

GetHuman-nippz's customer service issue with Google Play from September 2018

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The issue in GetHuman-nippz's own words
I was trying to buy gems. I was charged but never got the gems. ... I purchased *** gems on tank stars for **.** and still have not gotten the gems for it. I have tried emailing the app makers and Google play to no avail. If this problem cannot be fixed I would like a full refund.
The worst part about is I have gotten zero help at all fixing this.
Ideally I would like my gems, maybe a few extras thrown in for the trouble. But at the very least I would like a full refund of **.**
I have been a customer for a couple years now and finally recently felt comfortable to start spending money on apps, but this may change that perspective.
I have tried emailing the people who made them game and gotten no response. I have tried calling the help line to talk to a representative, only to be greeted by an automated service that just tells me essentially to get back online to figure it out.
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Google Play

I was using the game tank stars.
Customer service issue
Reported by GetHuman-nippz
Sep 13th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 4724 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-nippz started working on this issue
Sep 13th, 2018 11:22pm
GetHuman-nippz indicated the issue is not fixed yet.
Sep 13th, 2018 11:36pm

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