The video game application League of Angels: Paradise Land is a terrible application ra...

GetHuman-caaronwo's customer service issue with Google Play from August 2018

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The issue in GetHuman-caaronwo's own words
The video game application League of Angels: Paradise Land is a terrible application ran by GTArcade that is nearly scamming its paying customers like myself. I am extremely upset how they handle their customers*player base and wish to bring it to the attention of you guys at Google Play. Essentially, the company keeps promising things and not delivering, sells and item to immediately change it in the classic bait and switch, and removing content, new players like myself, are going through while we are completing it. I only played this game six weeks in total and I am not happy at all.**The game has promised a whole lot of content and then either did not deliver it or completely removed it out when I was going through it. GTArcade removed the thirty day carnival gift event and removed the second week BR achievement event. In the link, scroll down to the "Event" section with line items two and three.**https:**pl.gtarcade.com*events******.html**A buy item I purchased with real money was the Wall of Glory exalted relic. A June *th post on their Facebook page reads it was a new item when I started to play the game in late June. Yet they changed the stats from "damage reduction" to block now. It is the classic bait and switch by a shady salesman.**Another shady change can be verified on their Facebook post on August *th. Toward the top, "Ultimate Skill Optimization" reads they removed the ultimate skill damage from adventure relics and replaced with damage increase and resistance. But in the same exact update, they added the relics Frostgale Crystal and Madragon Wing. Guess what Madragon does? You guessed it, it increases ultimate skill damage!**If one studies the GTArcade's website for League of Angels: Paradise Land, they will realize it is not updated often because they try to sneak in the changes into the game and hopefully players do not notice it is missing. Majority of game changes not even mentioned because they routinely pull the old bait and switch on paying customers. Actually, their Facebook page has more of these changes however it is less than half that are actually mentioned. This really enrages paying customers like myself spending dollars on things that get removed or changed soon after our purchase. After all, only played this game for six weeks total.**Game does not deliver and is unable to determine basic things, like who won or who lost in a match making this game unplayable. Players lose and are awarded the win* players win and are given a loss. Here is a link to a Reddit post with other players experiencing the same thing to help verify this is actually occurring.**https:**www.reddit.com*r*LOAParadiseLands*comments***mfs**bugs*from*update***I spent a whole lot of money on this game and upset the game did not deliver on their promises and consistently pulled the swindling bait and switch tactic like a snake oil salesman. Is there anything that can be done about this awful business practice they are doing? Here is a list of the order numbers and total money spent on this scam application:**Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** AM PDT *Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** PM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** AM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** AM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jun **, **** **:**:** PM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jun **, **** *:**:** PM PDT*Total: $**.****Order number: GPA.****-****-****-******Order date: Jul *, **** **:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul *, **** **:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul *, **** **:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul *, **** *:**:** AM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul *, **** *:**:** AM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul *, **** *:**:** PM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul *, **** *:**:** PM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul *, **** **:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul **, **** **:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** AM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** AM PDT*Total: $**.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** PM PDT*Total: $*.***Order number: GPA.****-****-****-******Order date: Jul **, **** *:**:** PM PDT*Total: $*.***Grand Total: $***.****Thank you very much for your time on this matter. I am wondering if anything can be done about this horrible situation. GTArcade shut down their customer support. In-game submitting a ticket is responded with the automatic response "no account," when clearly the player has an account to be in-game. Often just trying to go to the customer support page before submitting a ticket, it is redirect to an intentional bad gateway IP and reads, "Error." I tried emailing the company GTArcade but they do no respond. This is insanely unprofessional and a sham of business. I am not happy as a paying customer over all the money I invested into this game and they keep baiting and switching things on my purchases and promised content. I have played other games and invested money like in Clash Royale, but these things never happened in that game and I do not regret spending money on that application.**Best Regards,*Chris Wong
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Customer service issue
Reported by GetHuman-caaronwo
Aug 27th, 2018 - 4 mons ago
I have an issue with Google Play too
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Seen by 7 customers so far
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GetHuman-caaronwo started working on this issue
Aug 27th 11:15pm
GetHuman-caaronwo indicated the issue is not fixed yet.
Aug 28th 12:28am
GetHuman-caaronwo indicated the issue is not fixed yet.
Aug 29th 12:25am