I purchased a thirty dollar Google Play card, which was redeemed successfully. I attemp...

GetHuman-mightysh's customer service issue with Google Play from July 2018

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The issue in GetHuman-mightysh's own words
I purchased a thirty dollar Google Play card, which was redeemed successfully. I attempted to purchase twenty dollars of PokeCoins for Pokemon Go, and was at first met with a "Payment Successful" message, only to see no coins added to my account, And **.** removed from my account (a one-dollar promotion for having made a certain purchase took effect). I soon after spent *.** on *** coins, with no issues. I'm still missing **.** from my account, with *.** still available.
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Google Play

Customer service issue
Reported by GetHuman-mightysh
Jul 16th, 2018 - a yr ago
I have an issue with Google Play too
Seen by 2 customers so far
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Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman-mightysh started working on this issue
Jul 16th, 2018 11:04pm
GetHuman-mightysh indicated the issue is not fixed yet.
Jul 17th, 2018 12:25am