I have At&t and my husband's phone number has a big fish game in it that he was unaware...

GetHuman-slherr's customer service issue with Google Play from June 2018

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The issue in GetHuman-slherr's own words
I have At&t and my husband's phone number has a big fish game in it that he was unaware charged over ***$ to my at&t bill. We need the charges not only stopped or disabled but also refunded since they were unknown charges that occurred and are unauthorized. I have contacted at&t and they instructed me to call or contact your company. Shannon Herr. Phone number for me is ***-***-****. Thank you for your prompt attention to this matter. Email is *****@***.com
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Google Play

Customer service issue
Reported by GetHuman-slherr
Jun 6th, 2018 - a yr ago
I have an issue with Google Play too
Fixed
Seen by 4 customers so far
Similar issue to 685 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-slherr started working on this issue
Jun 6th, 2018 9:00pm
GetHuman-slherr indicated the issue is not fixed yet.
Jun 7th, 2018 11:33am