I made an accidental purchase of $***.** on a game app called HONKAI IMPACT *RD. *For t...

GetHuman-lalron's customer service issue with Google Play from May 2018

2 views
 | 
275 similar
 | 
0 following
Help with my Google Play issue
How did GetHuman-lalron do it?
Waiting to hear how GetHuman-lalron fixed the problem to share with other customers.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-lalron's own words
I made an accidental purchase of $***.** on a game app called HONKAI IMPACT *RD. *For the last * days i have been purchasing $*.** and had become common to me.*-Before the first purchase of $*.** that price was on the far left and $***.** on the far right.*-After the purchase is made the price of $*.** moves to the far right just beside $***.**.*So after * days of purchasing *.** is when i made this mistake.*Not knowing that ive highlighted $***.** instead of $*.***If theres any way it could possibly change that purchase to $*.** or just cancel it would be appreciated.*I hope im able to continue playing this new game.**Thank you for taking your time to read this.
GetHuman-lalron did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-lalron fixed the problem
We are waiting for GetHuman-lalron to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-lalron fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-lalron
May 23rd, 2018 - 6 mons ago
I have an issue with Google Play too
Fixed
Seen by 2 customers so far
Similar issue to 275 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-lalron started working on this issue
May 23rd 10:17pm
GetHuman-lalron confirmed the issue is fixed. Hooray!
May 23rd 10:18pm