Hello,**I am writing to you in hopes of obtaining some information regarding an account...

GetHuman-chokron's customer service issue with Gofundme.com from September 2019

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The issue in GetHuman-chokron's own words
Hello,**I am writing to you in hopes of obtaining some information regarding an account that was created for my best friend who passed away last year- Karina Del Bel. We started a go fund me page to help with medical bills and raised about **K in less than * weeks. The money was transfered into her Chase bank account shortly before she passed away. Since her death the account was in probate and was not released to her parent who are next of kin, and who she requested it be released to. Recently we received a letter from CHASE advising the account in which we are trying to release the funds from does not exist. The situation has become even more dire now as her Father is also near death due to cancer of both lungs and in the bones. Her mother is long retired and Karina supported this family, so the money which Karina wished to transfer to her parents was to help pay medical bills which they are now drowning in. I am writing you in hopes that you can help us prove this account did exist and money was in fact transferred there.*Your help in this matter is not only appreciated but very necessary. We all contributed to Karina's cause because we knew her family would require this help. **Please contact me at your earliest opportunity so we can discuss to what capacity you are able to assist.**Best,*pnina Colombo

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Gofundme.com

Customer service issue
Reported by GetHuman-chokron
Sep 18th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 16608 others
0 customers following this

Timeline

GetHuman-chokron started working on this issue
Sep 18th, 2019 3:53pm
GetHuman-chokron indicated the issue is not fixed yet.
Sep 18th, 2019 8:22pm

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