I have written twice before and cannot get an answer or response from this company. I...

GetHuman1204788's customer service issue with Gofundme.com from September 2018

Help with my Gofundme.com issue
The issue in GetHuman1204788's own words
See above. Please respond in a way that says SOMEONE has actually read all of this and you are going to contact me. ... I have written twice before and cannot get an answer or response from this company. I will try one more time. I started a Gofundme for a close friend who passed away. The name of the account is: *Roger Kirkland Memorial Scholarship. I did this on another email account and I am the manager. Two of the last people who donated to the scholarship unintentionally clicked the **% tip button. They are relatives of Roger Kirkland. They contacted me because their $*** each donation showed as $*** rather than $*** each. They have asked me as the manager to undo the tip and place the full $*** back into the scholarship fund. Obviously, I cannot do that so I contacted your organization to find out how they can, or how I can, do that. You have not responded to my request for help. You accept the funds easily, but you will not respond to legitimate questions. I am becoming concerned about this organization since I cannot reach you or get a response. I am not objecting to the fee you charge for monitoring the original funds, but I am concerned that there is no response. The email below is NOT the one I used to set up the fund.
This scholarship is going to be going to needy students from a low income high school where the son is the principal. The funds need to be restored to the scholarship and returned from the "tip" which was not intended.
See above. Other than a single sentence asking if our issue is resolved (it's not since no one has contacted us) and "How you did in resolving it" the issue is clearly NOT resolved.
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We need the last two $*** donations to our GoFundme returned to $*** and the inadvertent tip of **% on each one rescinded. The donors do NOT want that "tip" and state it was a mistake. The entire amount was to go to the Scholarship for their relative, Roger Kirkland.
Customer service issue
Reported by GetHuman1204788
Sep 26th, 2018 - 2 mons ago
I have an issue with Gofundme.com too
Fixed
Seen by 5 customers so far
Similar issue to 5711 others
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Timeline
GetHuman1204788 started working on this issue
Sep 26th 1:31am
GetHuman1204788 indicated the issue is not fixed yet.
Sep 27th 5:38am
GetHuman1204788 indicated the issue is not fixed yet.
Sep 27th 5:47am