I set up a gofundme for my mom using my old email account. Now I can't log back in and...

GetHuman-shennajo's customer service issue with Gofundme.com from June 2018

1 view
 | 
2510 similar
 | 
0 following
Help with my Gofundme.com issue
First: share to improve GetHuman-shennajo's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Gofundme.com help.
Before contacting them, items GetHuman-shennajo may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-shennajo's own words
I set up a gofundme for my mom using my old email account. Now I can't log back in and there has been money added to her gofundme but I can't log in. I didn't realize when I logged in it was under an old account. I'm not sure how it happened. Now I have two accounts because I thought I was just updating my old account with my new email and last name. Please help. I've sent messages with no reply. Shenna Murray *****@***.com but I don't have access to that account anymore. I thought I changed it and it is supposed to be Shenna Jones *****@***.com is what it should be under. I don't think I put any bank information in the gofundme under Shenna Murray and there is already money donated. I tried to put my community national bank info in it but I don't think it worked because there hasn't been anything added to the account. My phone number is ***-***-**** PLEASE HELP! Thank You.
GetHuman-shennajo did not yet indicate what Gofundme.com should do to make this right.
I have an issue with Gofundme.com too
How GetHuman-shennajo fixed the problem
We are waiting for GetHuman-shennajo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gofundme.com's attention and get better help faster. Tap below to get started.
Having Gofundme.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shennajo fixes it.
This email address isn't valid

Gofundme.com

Customer service issue
Reported by GetHuman-shennajo
Jun 29th, 2018 - 10 mons ago
I have an issue with Gofundme.com too
Not resolved
Seen by 1 customer so far
Similar issue to 2510 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-shennajo started working on this issue
Jun 29th, 2018 12:06pm