I set up a gofundme for my mom using my old email account. Now I can't log back in and...

GetHuman-shennajo's customer service issue with Gofundme.com from June 2018

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I set up a gofundme for my mom using my old email account. Now I can't log back in and there has been money added to her gofundme but I can't log in. I didn't realize when I logged in it was under an old account. I'm not sure how it happened. Now I have two accounts because I thought I was just updating my old account with my new email and last name. Please help. I've sent messages with no reply. Shenna Murray *****@***.com but I don't have access to that account anymore. I thought I changed it and it is supposed to be Shenna Jones *****@***.com is what it should be under. I don't think I put any bank information in the gofundme under Shenna Murray and there is already money donated. I tried to put my community national bank info in it but I don't think it worked because there hasn't been anything added to the account. My phone number is ***-***-**** PLEASE HELP! Thank You.
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Customer service issue
Reported by GetHuman-shennajo
Jun 29th, 2018 - 10 mons ago
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Jun 29th, 2018 12:06pm