GoFundMe Customer Service Issues

Someone removed my husband's GoFundMe account. All of Willie Crawford's pictures and stories are gone. He had received a $[redacted] donation from a church in Oceanside, CA. He is battling stage 4 squamous cell carcinoma lung cancer. I am confused as to why his GoFundMe page was taken down. My sister, who was assisting through her Facebook page [redacted], wants to know what happened to the account.

The Fight for Landon campaign needs to be reopened. Many individuals care deeply for Landon and want to offer their support during this challenging period. Landon is currently in the midst of a child custody battle involving his parents. Both Landon and I require strong legal representation, but due to financial constraints, I lack the resources to secure a competent attorney for adequate support. It is crucial that my child's voice be heard. Please consider reopening the account.

I cannot access our gofundme.com/ws9uzj2sm account anymore. I attempted to withdraw funds after 4 months but had to transfer the account to our church's authorization. Despite adding new email addresses and passwords, when trying to input Canadian banking information, only American options were available for state/zip. Customer support provided unhelpful suggestions, as I am unable to access the WePay section with old or new credentials. Although the account shows a balance of $[redacted].98, it displays as $0 upon login. Requesting a check is also not possible due to being Canadian. I'm frustrated with the situation and seeking assistance.

I would like to request the removal of a post on my Facebook page that has been there for two years. The post is related to the Way on Hinson For Black Farmers and Agricultural Association. I did not sign up for it or collect any money. Due to my lack of understanding, I accidentally kept it on my page. The profile picture associated with the post is an orange lion with a lioness at his feet. My name is Bilal Muhammad. I kindly ask for assistance in removing this post as soon as possible. It has been visible to the public whenever my page is searched. Thank you for your help. You can reach me at [redacted] or email me at [redacted]. My username is bms600v121 on Facebook.

My name is John Bettinger, 77 years old, residing in Allen, Texas. My son, Jonathan (Jono) Bettinger, 40 years old, was diagnosed with colon cancer in February [redacted] after a colonoscopy in Texas. We had a successful Gofundme called "Help Jono Beat Cancer" to support him. After reaching our goal and seeing improvements, we decided to close the fundraising to avoid asking too much from friends and family. Recently, we tried to reopen the Gofundme account but faced difficulties accessing it. We suspect an error during sign up. Our urgency for financial assistance to cover treatments and supplements for Jonathan persists, but we have been repeatedly denied when attempting to create a new GFM account. Your assistance in verifying our identities to clarify any doubts preventing us from using the platform would be greatly appreciated. Thank you for your understanding and support. Sincerely, John Bettinger

I am encountering significant difficulties trying to transfer the funds from my Go Fund Me Account to my son's. Despite multiple attempts, we are unable to proceed with the withdrawal successfully. The instructions provided seem confusing and inconsistent, leading to a frustrating experience. I was instructed to change the name on the account from mine to my son's by updating the email address, but this process did not work as expected. Furthermore, the request for personal identification documents and contact details raises concerns about the legitimacy of the assistance provided. I hesitate to share such sensitive information under these circumstances. It is essential to resolve this issue promptly so that my son can access the funds and manage the account. For reference, my old email address was [redacted], and my new email address is [redacted]

My name is Joshua C. I am extremely disappointed. I had two donors, and I shared our story and how GoFundMe operates with them. I am upset because GoFundMe closed our account without explanation and deducted their fee. I was never contacted by the team. I invested a lot of effort into engaging with the campaign donors and securing donations. Throughout, the team encouraged me, calling me Joshua C. Then, the donations were refunded to the donors, and fees were deducted. How will you address this? 28 days of hard work, disappointed donors, and harm to my reputation due to you. I require an immediate explanation. I will contact my family lawyer soon. This is not how things should be. Please call me at [redacted] promptly.

On February 26, I donated $50.00 to the GoFundMe account for the Johnson Family of Orono, MN. After realizing that the donation did not process, I tried again and ended up making two donations. I contacted Claire Wnuk Berrett, who was in London at the time, about the issue. She promised to look into it once she returned to the states. Despite multiple attempts to follow up, I have not received a resolution from her. I am a fixed-income individual, and while I was happy to contribute $50.00, I did not intend to double my donation. If this matter is not resolved, I may have to reconsider future contributions. I would appreciate any assistance in resolving this issue.

I need help setting up my Facebook profile picture and ZIP account. I require assistance setting up my GoFundMe account for financial support to publish my book with a reputable company. I am seeking financial donations to help me transform hopelessness into hope, fear and shame into peace of mind and well-being. My book uncovers secrets that many may choose to forget or keep buried. It offers a range of emotions - laughter, tears, support for the underdog, and a sense of connection. I appreciate any contributions made and hope that my book will inspire change within individuals and the world. Thank you all for your generosity and support. Remember, what goes around comes around.

Hello. I created a GoFundMe account last night and have received some donations. However, today at 4:45, GoFundMe emailed me to inform that they are halting payments processing for my account without specifying a reason. I attempted to reach out to their customer service but could only navigate through a database that led me to pre-existing questions without finding a clear answer. It felt like I was searching in vain for an explanation. I am uncertain if perhaps someone reported me, if I unknowingly violated a rule, or if it was a technical glitch. I am confused about how to proceed as the lack of transparency is concerning. While I believe I adhered to the guidelines based on my observations of others' accounts, the uncertainty is my primary concern at the moment. I would really appreciate some clarification on this matter. Thank you.

I have a question regarding a GoFundMe withdrawal set up by my son, Dimitri Warner, back in early April. After fixing account number errors and making a second withdrawal request, we have not received the funds as of the 10-day mark of May 18, [redacted]. I am disappointed by the delayed responses from the site and the lack of deposit into his account. The account was created for me, Douglas Woolf, and my email is [redacted] I hope for a prompt resolution to this issue. Sincerely, Douglas Woolf.

Hello, this is Mary Frances, also known as Angel Francis. I have a fundraising page that I need assistance with. Please contact me at [redacted]. I urgently need someone to guide me through what needs to be done. I am using voice texting, so there may be some missing punctuation. Our house had a fire, and we are currently staying in a hotel until Tuesday or Wednesday. We are in need of funds as I have no means of getting anything. I have a job interview at Sawyer Danfoss in Ames, Iowa tomorrow at noon. Please help us with this emergency situation. Thank you and God bless.

Subject: Urgent Request for Removal of "Go Fund Me" Posts Dear Sir/Madam, I am reaching out regarding the "Go Fund Me" page that was created prior to the passing of my late husband Marvin. As a licensed psychotherapist, it is uncomfortable for me to continually come across the posts, photos, and writings related to this campaign when my name is searched online. Marvin did not wish for this to be shared, and I kindly request the immediate removal of any content related to the Go Fund Me campaign from search engine results linked to my name, Suzanne Volkas Segelman. Your swift action on this matter is greatly appreciated. Failure to comply may result in legal action taken by my legal representative, Michael Schullman. Thank you for your attention to this urgent matter. Warm regards, Suzanne (Shoshana) Volkas - Segelman cc: Michael Schullman, Attorney At Law

I got injured three and a half years ago, and a friend started a campaign for me, which I only recently discovered. I wasn't aware of it before and don't even know who initiated it. I'm not very savvy with computers, so I gave my Gmail password to a friend to handle the campaign for me, but now I suspect it wasn’t a good idea. I recently received a request from gofundme to change my password, which I believe was initiated by them. I am worried about the privacy of my correspondence with them and also unable to reach the person I originally gave my password to. I am in a difficult financial situation due to my injury and still in rehab. I have another Gmail account, [redacted], which may be better to use for communication. It's a concerning situation, and I need guidance on what my next step should be. My name is Frederick Baldwin. Thank you.

Dealing with GoFundMe to access the funds raised for my son's funeral has been excessively complex. I'm Gina Cool, and my son Trevor Jackson Cool recently passed away. My brother, Jon Duncan, has been handling everything due to my mourning. I want him to receive the GoFundMe donations as he has been caring for my family and me during this difficult time. Despite numerous emails over the past three weeks, GoFundMe has been unresponsive. They instructed the site creator to name Jon as the beneficiary, but the issue persists. I urgently request for the funds to be transferred to Jon's account as previously provided. Jon has selflessly supported us, altering his plans to help us. I urge GoFundMe to promptly release the funds to Jon Duncan. I need a swift response. Sincerely, Gina Cool

In a time of great struggle, my family needs support. I'm facing serious health challenges without much hope for improvement. Amidst a difficult divorce, I've discovered unpaid property taxes from [redacted] and [redacted] left by my soon-to-be ex-husband, putting our beloved home at risk of foreclosure. To cover medical bills, medication costs, and these outstanding taxes held by other companies, I'm considering starting a GoFundMe page. However, my children worry about potential embarrassment or harassment if our situation becomes public. Is it possible to create a GoFundMe page anonymously so that donors can help without knowing our identities?

I would like to confirm if I set up my account correctly. The name of my fundraiser is "Helping Others Help Others". I can't find it on the Fundraisers list. Can you ensure that my fundraiser is visible in different places and confirm that all the information is accurate and it appears on the Fundraisers list? My phone number is [redacted], which I use to access my GoFundMe account. If there is any other person added to this fundraiser, it is fraudulent. Please review and verify these details. My daughter's name, Nevaeh W., is included, but she is a minor. My name is Shawntah Henderson, born on 8/26/84, with the last four of my SSN being [redacted]. Thank you for your assistance.

My sister contributed to my late husband's funeral fund over two weeks ago. However, following a dispute with me, she now demands a refund. As she is the deceased's sister-in-law, I am hesitant to comply as I believe it sets a precedent for everyone changing their minds about donations. The transaction has already been finalized, and the account closed. I possess proof of her relationship to my husband through the obituary and a voicemail expressing condolences, which she seems to disregard in her current stance.

I would like to report that there is a Gofundme campaign hosted on your platform for the Arizona Border Recon Facility Fund. This campaign is associated with a violent border militia group that has been destroying humanitarian aid water stations in remote desert areas where migrants pass through. Despite claims of preventing drug trafficking, my experience with humanitarian aid work in the same region confirms that most migrants are seeking family reunification and not involved in drug smuggling. I have always viewed your organization as supportive of positive community projects, and I urge you to distance yourself from individuals like this who are causing harm in the area.

I have been receiving multiple notifications regarding my billing information and withdrawals not being set up. Despite updating my information numerous times in response to the emails, I continue to receive more notifications within minutes. I even tried different accounts, but the issue persists. One of the emails I received stated that my campaign cannot accept donations due to withdrawals not being set up, and I have $45.75 that has not been withdrawn. If withdrawals are not set up by July 26th, my balance will be refunded. I am prepared with my information and seek personal assistance to resolve this matter. Thank you.