GoFundMe Customer Service Issues

I am almost finished working on my funding project. I have a great picture or video of the railroad that I would like to share. The image is stored on my Galaxy S5 phone in an app called Drive. I am unsure how to upload the picture to my funding site, as my phone is running Windows 10. When I first saw the picture, I was impressed by how nice the railroad looked and wondered who built it. It was only upon closer inspection that I realized it was my own railroad. This railroad project aims to educate high school students in various subjects like electronics, physics, math (track geometry), art (backdrops), manufacturing, photography, videography, and electrical science (digital and analog). If anyone can assist me with transferring this picture to my funding site, I would greatly appreciate it. Thank you, Shane

I joined GoFundMe approximately six weeks ago to raise funds for testing for a new artificial kidney transplant. Initially, I received $[redacted] in donations, but due to issues with my phone, I couldn't access my bank account to retrieve the funds for two weeks. Upon resolving the phone problem, I discovered that the donation had been mailed to my bank. However, according to Facebook, there were supposed to be more donations about a month ago. I am eager to proceed with the testing for the artificial kidney and would appreciate any assistance with resolving this matter. Thank you. Bill. N. (Address and contact details provided.)

Hi, there seems to be a mistake in my donation. It accidentally went in as $[redacted] with a $50 tip instead of $50 with no tip. Here are the details from the receipt: Dear Emily Ha, This receipt is for your donation to Help Bring Jordan Home. Date: June 11, [redacted] Donation to: Help Bring Jordan Home Recipient: Ashley Watkins Amount: $[redacted].00 Tip to: GoFundMe Amount: $50.00 Total: $[redacted].00 The donation will reflect as WPY*HELP BRING JORDAN HOME on your statement, and the tip as WPY*GoFundMe. Could you please adjust this to: Donation to: Help Bring Jordan Home Recipient: Ashley Watkins Amount: $50.00 Tip to: GoFundMe Amount: $0.00 Thank you, Emily

Hello, two days ago, I created a GoFundMe account for my father, John Wallace, under the title "Jack's Journey." I provided my checking account details and initiated the withdrawal process, setting it for daily withdrawals. However, I am now concerned as I have not received any emails or indications on my GoFundMe profile regarding the withdrawal status. While the withdrawal information is correctly entered on our profile, it shows that no withdrawal has been finalized. I am unsure if a withdrawal is only marked as completed once it's deposited into the account. This is my first time setting up a GoFundMe page, and I'm uncertain about the typical confirmation process or expected timeline for the withdrawal to reflect in my bank account, knowing it can take 2 to 5 business days. I just want to ensure the withdrawal request is proceeding as expected to get the funds to my father promptly.

My mother donated $[redacted] to one of my child's friends who had a compelling story about needing help for her babies. Unfortunately, we recently discovered that the friend has passed away due to a drug-related issue, and her story was not entirely truthful. Despite numerous Facebook posts projecting a different image, she hid her struggles well. While I understand that our judgment may have been flawed, we are now wondering if my mom could possibly get her donation back if the GoFundMe page has not been accessed. My mom has a kind heart and financial struggles of her own, so it's difficult to accept that her generosity was taken advantage of. If there is any way to rectify this situation, it would be greatly appreciated. Thank you for any guidance or advice you can offer.

Hello, my name is Nyjah. I am seeking clarification regarding the funds raised through a GoFundMe account after my father's tragic passing in [redacted]. For nearly two years, I've been attempting to track where the remaining money was allocated. The individual who organized the fundraiser is Deacon Burns, who covered the funeral expenses, stating that the surplus would be divided among me and my siblings. However, we have yet to receive our share. Despite my attempts to reach him for the past year, Deacon Burns has changed his contact information. I suspect foul play and potential fraud in this matter. My siblings are also invested in resolving this issue. Finally reaching out for assistance, I am hoping to uncover what steps I should take next, as the funds earmarked for us have not been delivered as promised.

I would like to request a refund for all donations made on GoFundMe. When I look at the tab, I only see withdrawals, not payments. Once the donations are returned, I would also like to deactivate or delete the account. There are concerns about direct donations to the funeral home not being used for the deceased's intended purpose but instead applied to an old debt of a family member who passed away 3-4 years ago. The funeral home director has been unresponsive to my attempts to contact them by phone or email to address this issue and set up a fund for the transportation costs for the deceased. I am seeking assistance in returning these donations to the rightful donors.

Hi, I am Roseann Gavarone, and I co-administrate with my son Michael Gallagher. Our fund was initially created to assist with my other son Jim Gallagher's medical bills after a tragic accident. Unfortunately, Jim passed away due to severe burns. After his passing, we began receiving checks from the fundraiser which were going towards his funeral expenses and his children. I would appreciate a detailed printout of the donations received, the deducted fees, and the amounts of the checks issued as I no longer have access to the fund's information. The checks may have been addressed either solely to my son Michael or to both of us. To settle matters for Jim's children, we have set up a trust bank account in our names. Thank you.

We recently used the gofundme platform for a fundraising campaign on behalf of the Immigrant Information Center Inc. However, we have not received clear approval or guidance from your team regarding the status of our application. It is essential that the name of Professor Ellen Navarro, Director of the Center for Intercultural Advancement, and any other specific individuals, not be included in our fundraising efforts. If her name is listed, we kindly request that it be removed promptly. We are uncertain about the status of our fundraising request with your organization as there has been no communication from your team. Despite reaching out via email, we have not received any response or updates. We are eager to understand the status of our fundraising application with your company and would appreciate prompt communication to clarify the situation.

Hello, my name is Karie Cornelius. I have participated in several campaigns for people in need, but this current one is becoming frustrating. Yesterday, I received an email from WePay requesting more information to verify my identity. I promptly submitted a photo of my driver's license, but apparently, that wasn't sufficient. I went further by sending pictures of my social security card, birth certificate, and even my marriage license. Despite already providing my bank account information, I re-entered it as requested. It's perplexing that as we are approaching our fundraising goal for my next-door neighbor's necessary surgery, WePay is starting to send payments back. This situation needs to be resolved promptly. It would greatly help to have a customer service number for direct assistance. Was this all a misunderstanding? Thank you, Karie

I am seeking assistance with formatting a document for a significant event in my life. I am not very proficient in using technology and require guidance on how to format text by using features like underlining, italics, or bold lettering. This document is crucial for a trip my husband and I are planning from Texas to Connecticut. The purpose of this journey is to reunite with my daughter, whom I recently located after being given up for adoption in [redacted]. Time is of the essence as I have delayed this task for a week now. We have set aside one week in August for this monumental reunion. While I am hesitant to ask for financial support, I understand that friends and family are willing to assist with our travel expenses exceeding $[redacted]. I have already started drafting the necessary content based on advice received, but I prefer personalized guidance due to my learning style. Any support in this matter would be greatly appreciated. Kind regards, N. M. Chase

My stepson and soon-to-be ex-wife have falsely opened an account to extort $10,[redacted] by portraying me as an abusive spouse. This is a clear case of fraud. I urgently require assistance and would appreciate a prompt response. I can be reached at [redacted]. It's important to note that I have not resided at that address for 2 years. I have taken legal action and obtained a do-not-contact order against her due to her ongoing harassment. I made the decision to leave the relationship because of her controlling and mentally abusive behavior, not the other way around.

I am facing harassment on my GoFundMe from individuals affiliated with the party against whom I have a restraining order. They are falsely labeling my campaign as fraudulent. I possess documents supporting the legitimacy of my situation. Today, I filed a report with the sheriff, and it will be forwarded to the district attorney. I can provide the report number if needed. I have evidence such as screenshots of the restraining order, supporting documents, deleted comments on my GoFundMe, screenshots of someone sharing my fundraiser and urging others to report it as a scam, and spreading lies about me. Authorities are involved and are handling it as a case of harassment.

In April [redacted], I set up a GoFundMe account for a friend's husband who needed a kidney transplant. I raised $[redacted] before fees and provided my bank account details and mailing address during account setup. For the past 8 months, I have been attempting to withdraw the funds to pass them on, but I keep receiving emails stating a check has been sent for $[redacted].82, which I never receive. When I log into the account, it shows "withdrawal on hold" and mentions I should receive an email, but since February this year, I haven't received any communication or the funds. My goal is to withdraw the donated amount, assist my friend, and close the account.

Hello, I'd like to address the recent suspension of our account due to missing beneficiary information. We have now included Robin Stenson in the story to rectify this issue. After noticing a discrepancy during a quick audit of our deposits, we realized that out of the total collected amount of $5,[redacted].00, we have only received $4,[redacted].29 deposited after deducting your fees, leaving $[redacted].59 in question. Could you please clarify if there are additional fees involved or if the remaining amount is being held for any specific reason? We want to ensure that all donations are accounted for correctly before concluding the campaign and delivering the funds to the intended family. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you! Elena

I have come across an account on the site that contains factually inaccurate information. The details concerning these two children being taken from their parent are incorrect. The children are actually under the guardianship of a family member due to the parent's endangerment of them. The parent has received court orders which have been disregarded, leading to an emergency safety request filed against them. Numerous statements made by the parent on the account are either fabricated or only partially true. I am concerned for the safety of the children and the misuse of donor funds. I have tried to provide accurate information on the account to prevent donors from being misled, but my comments were removed by the organizer. Despite two attempts to report the account, no action has been taken yet. I seek assistance in getting this account removed to ensure the safety of the children and the integrity of donor contributions.

My friend Jayme Tenbrook set up a GoFundMe account after my 17-year-old daughter, Alyssa Marie Pfeilsticker, passed away suddenly in her room on May 14th. I had taken her to several hospitals and doctors due to migraines, but they did not perform a CAT scan or an MRI despite my requests. Tragically, we later learned she had a rare brain tumor called juvenile pilocytic astrocytoma. If the medical professionals had listened to me, my daughter might still be alive. Jayme withdrew the GoFundMe money weeks ago, but it hasn't appeared in her account yet and is still pending. She is distraught over this delay. I am reaching out for assistance; this is my second attempt to contact you for help.

I am concerned about a donation made to the GoFundMe page for the Antonio & Dominick’s Memorial. I had various friends contribute, but when I spoke to the family, they mentioned not receiving the funds. Approximately $25,[redacted] was raised, and a month ago, the family was asked for their bank account details to verify the authenticity of their situation. This family, who tragically lost two boys, is in need, and it is distressing to think this might be a scam. I have been a frequent donor to various causes on this platform and hope this issue can be promptly resolved. The family, who was in court today for the legal proceedings related to the accident involving their sons, expressed their concerns to the District Attorney. It was suggested to them to file a fraud report with the Police Department. I urge someone to address this promptly as I believe this may just be an oversight.

I am having issues accessing the funds from my account due to a GoFundMe page created for my deceased father, Hyson Sabb, without my consent. I have updated all the account details to mine, except for the phone number, which is preventing me from receiving the donations made by friends and family for my father. I have full access to the page but need to change the phone number to mine to access the funds. If I can't retrieve the money, I'd like the page to be shut down and the funds returned to the donors. I am afraid that the person who created the page might misuse the donations. These funds are crucial for giving my father a proper resting place. I am hopeful that someone can assist me with this matter. Thank you, Hysionna S.

I need help with accessing my GoFundMe account for my mom. Initially, I set it up using my old email which I can no longer access. I attempted to update the account to my new email and last name but ended up creating a duplicate account unknowingly. The old email is [redacted], and the new email should be [redacted] I'm concerned because funds were donated to the old account, but I can't retrieve them. I tried to update the bank details with Community National Bank but unsure if it went through as the funds are not reflecting. I have reached out for assistance with no response. Please help resolve this issue. Thank you.