I was injured three and a half years ago and one of my friends started a campaign for m...
GetHuman-fbmangst's customer service issue with Gofundme.com from May 2018
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The issue in GetHuman-fbmangst's own words
I was injured three and a half years ago and one of my friends started a campaign for me but somehow I was unaware of it. I just recently while going through old papers found the paperwork. In hindsight I didn't even know what gofundme was at that time and I don't even know who initiated the campaign. So I never got back to you which is a real shame because my life has been a nightmare since my injury and it would have been a real help. Since I am not very proficient on the computer and only have a smart phone, plus feeling it would be better for someone to initiate the campaign for me, I gave the information to a friend of mine, including what might have been a big mistake, I gave him my password to my gmail account. My injury has led to having to have a hip replacement and I'm still in rehab and as I said, I needed a sponsor anyway. I then received a notification from gofundme for a request to change my password which must have been initiated by them. I had no idea of what was the password unless it was the "disjointed" letters toward the bottom of the letter which would be the word swung. I feel that I may have made a mistake by giving them my gmail password because now all of my correspondence with you will not be private. I also have not been able to reach this person and it is really worrying me. I'm going to be released from rehab soon in a very precarious situation financially and was hoping they could help me with this but I may have trusted the wrong person. But I may be wrong. I have someone else who said they would help me with this and I guess unless I start a new gmail account I have to be concerned that my correspondence will not be private. My name on my account is Frederick Baldwin. *****@***.com - phone:***-***-****. I have another gmail account that I never use which would probably be best to get back to me on this matter. I hope I can resolve this with the original person that was going to help me. Can you please help me as far as what my next move should be ? This has turned into a real mess. My alternative gmail address is *****@***.com. Thank you.
GetHuman-fbmangst did not yet indicate what Gofundme.com should do to make this right.
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How GetHuman-fbmangst fixed the problem
I didn't know who started the original campaign three years ago and never new I had one till recently. I had no idea of the password and my situation has changed for the worse. A friend started a new one for me.
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