I'm not able to check my balance and when I call it it tells me to type in my card numb...

GetHuman-alysiase's customer service issue with Gobank from June 2018

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The issue and preferred resolution, in GetHuman-alysiase's own words:
I'm not able to check my balance and when I call it it tells me to type in my card number so I do then it says type in the last * digits of social security number and I do and it says invalid
I trust that Gobank will make this right and come up with a resolution that is fair.
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Gobank

Customer service issue
Reported by GetHuman-alysiase
Jun 3rd, 2018 - 17d ago
I have an issue with Gobank too
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Seen by 3 customers so far
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GetHuman-alysiase started working on this issue
Jun 3rd 2:10pm