Gopro session mounted upright, video is sideways, help!

GetHuman627748's customer service issue with GoPro from April 2018

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Help with my GoPro issue
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The issue and preferred resolution, in GetHuman627748's own words:
The problem I ran into: Gopro session mounted upright, video is sideways, help!
I trust that GoPro will make this right and come up with a resolution that is fair.
Help with my GoPro issue
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GoPro

Customer service issue
Reported by GetHuman627748
Apr 25th, 2018 - 3 mons ago
I have an issue with GoPro too
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Seen by 1 customer so far
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Timeline
GetHuman627748 started working on this issue
Apr 25th 2:59pm