$*** check from a collection agency, was sent to me to give to VERIZON. This was the m...

GetHuman-louy's customer service issue with Getaround from October 2018

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The issue in GetHuman-louy's own words
$*** check from a collection agency, was sent to me to give to VERIZON. This was the money I'd sent to clear the way to activate my ne account. When I tried to give the check to the assistant supervisor, he said that since the account was now activated, I should just 'hold on' to the check. I then called customer service and was told that the old account was 'dead', and there was no need to pay the $***. So, I called the collection agency for a refund , and said no. I am **, a retired MEDICAID CASEWORKER, and need that money. Can you please help? Should I send the check to you to be endorsed and 'PAY TO THE ORDER OF CAROLE A. LOUY'?
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Getaround

Customer service issue
Reported by GetHuman-louy
Oct 12th, 2018 - 10d ago
I have an issue with Getaround too
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GetHuman-louy started working on this issue
Oct 12th 7:54pm