Took a Envoy Denali to Gainsville Buick GMC back in May due to sagging rear suspension...

GetHuman864375's customer service issue with General Motors (GM) from July 2018

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The issue in GetHuman864375's own words
Took a Envoy Denali to Gainsville Buick GMC back in May due to sagging rear suspension. They immediately said I needed rear air springs. I have extended warrantee so I said fix it as it's the wife's vehicle . ( PS I'm a ASE certified tech and have been a mechanic for over forty years. ) They called a day or so later and said repairs were complete . . .issue of warrantee coverage . . .I contacted warrantee provider and we have 'platinum coverage .... Items were covered . The next day after picking up vehicle the suspension was on the ground again . I looked under vehicle and the air bellows didn't appear to have been changed . I took the vehicle to another repair shop with ASE certified techs ( One of whom 'used' to work at the dealership I'd just left ) After replacing a Schrader valve in the accessory air box and installing a new exhaust valve in the compressor the vehicle leaks down after two days . Being a **** poor design and many many complaints about this vehicle for the very same problem I settled for that. * Friday of last week the wife took the vehicle , soon I got a phone call . She was at the store ** miles away and said the vehicle was on the ground in the rear and she was afraid to drive it . I took my **** Toyota *runner and drove to the vehicle . There was no compressor running after key on . I went to the rear and checked the LED on the rocker switch in the accessory air compartment . It wasn't blinking showing a fault condition. I turned on the rocker switch and the compressor came on ad ran . The warrantee expires in ** miles . . . .So I called Gainsville Buick GMC and talked to Steven explaining all that happened . I also said I was sending it to them . Which I did on a roll back to not add anymore miles. I called to make sure they'd got this vehicle and they had . The service writer asked what the issue was and I explained , the compressor wasn't running from the 'key-on ' position but ran from the rear accessory rocker switch. I was told they'd get back to me on Monday . . . . I called today and was told by Steven it needed 'air bellows ' . . . I advised him not to go there as they'd supposedly replaced them in May. That hadn't fixed the problem , so I'd taken it elsewhere due to time . He asked me to explain again what the issue was . . . .I did . I was told he'd get with the technition and go over it again . He did call back and explained he had made a mistake when reading what the tech had written , it needed a compressor . . . . . I asked why and again explained the compressor works from the rear switch could it possibly be the alc relay and the compressor has an alternate power supply controlled by the accessory rocker ? I told him I don't have a schematic or I'd use it for a correct diagnosis . He assured me the tech had said it's a mechanical air system and it's the compressor at fault . Steven then asked me if I have the phone number for the warrantee company as he'd have to replace the compressor first to see if that fixed the problem . . . . I asked if they'd even looked at the vehicle at this point as ( I told him this when I'd sent the vehicle also ) the warrantee information was on the seat of the vehicle. Also I'm a lot more than a ASE certified heavy truck tech . I've worked on electric over hydraulic , air over hydraulic , air over hydraulic over hydraulic , computer controlled robotic systems with feedback 'sensory' systems . Plus was certified by Florida Power and Light to work on man carrying devices where peoples lives depended on my being knowledgeable and thorough . So saying I feel I'm getting some smoke blown up my a** at this point never mind what the insurance company is getting . . . . *I asked how long before the compressor replacement would take or would they need to order it ? He said they did and usually they replace the air suspension with coil springs as the air system is problematic and expensive to repair . I told him I'd done this on the vehicle my wife is driving now . As at this point I have the wife driving an **** Lincoln Navigator that has been sitting for over a year with over ***,*** miles on it . . . . . She isn't happy which in turn adds to my dealership dissatisfaction. At this point he is calling the warrantee company to get approval for a compressor to " See if that works " and will call me back with results , and how long it will take to get the compressor . . . . For my piece of mind I am going to rent a vehicle . Do I expect a call back from Steven ? ? I'll call him at *:** and listen to the latest story . . . . As corporate have you looked at the reviews on this dealership ? Because after this is settled I plan on writing some . At this point I'm trying to have an open mind . . . . .would you ?

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General Motors (GM)

Customer service issue
Reported by GetHuman864375
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 187 others
0 customers following this


GetHuman864375 started working on this issue
Jul 9th, 2018 8:27pm