Treated like I was stupid because I am a woman, easy to manipulate...NOT!!

GetHuman760631's customer service issue with General Motors (GM) from June 2018

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The issue in GetHuman760631's own words
My name is Debra Miller. My issue is repair*warranty. I bought a certified **** SRX on May **, ****. It now has **,*** miles on it. *On Tuesday, May **, while sitting in my car waiting to have my groceries brought out at Walmart, my heated mirror cracked. I didn't see it crack, but when I parked it was fine, when I went to back out it was cracked. The car was running while I waited, because it was hot outside. I made an appointment with my nearest Cadillac dealer, C Harper in Belle Vernon, PA. They said it looks like a rock flew up and hit it since the mirror doesn't have the normal "spider" web crack. They said GM wouldn't approve the repair. I asked how a rock would hit that side of the mirror, and I asked why there is a yellow burn mark plainly visible on the outside of the mirror if a rock hit it. They just didn't want to fix the car since I didn't buy it there! I want the mirror replaced and I would like the wiring checked too. This car could possibly combust on its own if it has faulty wiring.*In essence, I want GM to honor the bumper to bumper warranty.*I already have a claim number, *-**********. *I have been receiving emails from someone, that they have tried to call me but I haven't picked up. They are supposed to be calling my cell phone, and I've given that number * times now. No calls have come in. I emailed this contact at **:** EST today and asked if she was going to call me. I have not heard from her, and I don't think she has been calling me at all. Please contact me and let me know what your intentions are, or what I need to do. I have pictures of my mirror that I could send.

GetHuman760631 did not yet indicate what General Motors (GM) should do to make this right.

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General Motors (GM)

Customer service issue
Reported by GetHuman760631
Jun 7th, 2018 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 369 others
0 customers following this
Items needed
Account name
Account phone number
Account email address
Account address
Vehicle Identification Number (VIN)

Timeline

GetHuman760631 started working on this issue
Jun 7th, 2018 6:33pm
GetHuman760631 indicated the issue is not fixed yet.
Jun 8th, 2018 12:24am
GetHuman760631 confirmed the issue is fixed. Hooray!
Jun 10th, 2018 9:30pm

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