I bought a copy of Microsoft Office today, and it failed to install on the computer I j...

GetHuman2322770's customer service issue with Geek Squad from February 2019

3 views
 | 
748 similar
 | 
0 following
Help with my Geek Squad issue
GetHuman2322770's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (3 mons ago)
How did GetHuman2322770 do it?
Waiting to hear how GetHuman2322770 fixed the problem to share with other customers.
The issue in GetHuman2322770's own words
I bought a copy of Microsoft Office today, and it failed to install on the computer I just bought from Best Buy in Goleta, CA. So I called the number on the screen telling me to call to trace down the problem. I was told I had a string of Trojans on my computer, and that I could buy * years of protection for $***.*The company is Comptrue (comptrue.com). Is this a scam? Should I cancel the credit card payment?
GetHuman2322770 did not yet indicate what Geek Squad should do to make this right.
I have an issue with Geek Squad too
How GetHuman2322770 fixed the problem
We are waiting for GetHuman2322770 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Geek Squad's attention and get better help faster. Tap below to get started.
Having Geek Squad issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2322770 fixes it.
This email address isn't valid

Geek Squad

Customer service issue
Reported by GetHuman2322770
Feb 28th, 2019 - 3 mons ago
I have an issue with Geek Squad too
Fixed
Seen by 3 customers so far
Similar issue to 748 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman2322770 started working on this issue
Feb 28th 1:41am
GetHuman2322770 confirmed the issue is fixed. Hooray!
Mar 1st 1:52am
GetHuman2322770 confirmed the issue is fixed. Hooray!
Mar 1st 1:53am