We left my wife's computer at the Best Buy Store in Vestal for * days. Was given faulty diagnosis of "problem" in seemingly an effort to sell a new computer.

GetHuman1116409's customer service issue with Geek Squad from September 2018

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The issue in GetHuman1116409's own words
Get computer operational ... We took my wife's ASUS lap top computer to the local Geek Squad. Bought a Geek Squad membership. They called, said the hard drive was defective, computer could not be fixed at a reasonable price. Took it to another shop for *nd opinion. They tested hard drive & motherboard, found both to be "healthy". Computer works fine, no repairs were needed. It had frozen during a long Windows ** Update, was only problem. We think we, as senior citizens & not computer gurus were taken advantage of, big time. No confidence in Geek Squad, will not use again. Our membership money needs to be refunded. There is no evidence they did ANYTHING, but try to sell a new computer when one was not needed! We WILL take this to the Attorney General's office for the state of New York, failing satisfactory action on the part of Geek Squad.
Their software is obviously faulty. It supposedly identified a problem that didn't exist, OR they were just trying to sell a computer in the Best Buy store in Vestal, NY
Over the years, we have purchased several computers & other electronic equipment from Best Buy. This stops, unless & until they make this right by refunding at least half of the $*** * tax we paid them in exchange for absolutely NOTHING! I want the refund of at least half the amount paid, since we will absolutely NOT be using Geek Squad for anything further!
** yrs.
Not yet, but I will contact the Attorney General's Office for the State of New York. They made this situation worse by absolutely snubbing me when I inquired about a refurbished computer at the time we were in the store. Salesman spun on his heel while saying, "We don't have any refurbished computers!"
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Geek Squad

Geek Squad computer repair
Customer service issue
Reported by GetHuman1116409
Sep 9th, 2018 - 9 mons ago
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GetHuman1116409 started working on this issue
Sep 9th, 2018 4:20pm
GetHuman1116409 indicated the issue is not fixed yet.
Sep 10th, 2018 3:11pm
GetHuman1116409 indicated the issue is not fixed yet.
Sep 10th, 2018 3:19pm
GetHuman1116409 confirmed the issue is fixed. Hooray!
Sep 10th, 2018 7:21pm