Geek Squad Customer Service Issues

I received an email notifying me of unpaid membership fees for March and April [redacted]. I called to explain that I missed these payments because my credit card was compromised during the Best Buy data breach. The representative promised not to deduct the fees after such a long time and assured me someone would follow up within a week, but I never heard back. Surprisingly, three membership payments were charged to my credit card recently. Disappointed by the lack of customer service, I have decided to cancel my membership.

I have a Samsung refrigerator that we bought two years ago. The first one didn't work at all when it was delivered. The second one had multiple issues within the first year, including cooling and ice maker problems. The compressor had to be replaced. Recently, the refrigerator started making a loud noise and stopped cooling properly in July, causing my freezer items to thaw. After a technician came, the noise stopped temporarily, but in September, the issue resurfaced, leading to food spoilage again. Despite efforts, the problem persists, and I've been informed that they don't service the R600 model. Geek Squad, under warranty, is still trying to resolve the issue after several weeks. I've contacted both Samsung and Geek Squad, each directing me to the other. I am frustrated and inconvenienced by constantly seeking a solution and can't sustain daily grocery or takeout expenses for my family. I'm considering next steps as I struggle to handle the situation amidst my work and family responsibilities.

I recently purchased the service agreement during the technician's visit. Initially, I was impressed with his work but after less than 2 hours, he left to attend another job. He couldn't program the remote or set up the sound bar. Despite my dissatisfaction, he left the installation debris in my room. After a week of no contact, when he planned to finish the job, I refused his service. Subsequently, my appointment was canceled, and my next one is set for October 4, [redacted], after numerous calls. I do not want the maintenance agreement to continue as I have not utilized it. I paid $[redacted] at the time of purchase and did not receive complete installation. Once resolved, I will avoid future transactions with Best Buy and the Geek Squad.

Dear Tech Support, I recently received an alarming email claiming that my computer was infected with malware and my personal data was compromised. The email states that unless I pay a sum of money in cryptocurrency, my private information will be released. I'm unsure how to handle this situation and would appreciate any advice you can offer regarding this security threat. Thank you for your assistance.

While at work, my Galaxy Buds headphones suffered an unfortunate incident of being run over by a car in the parking lot. Initially, I was unaware of this mishap as it was early in the morning, and the dark environment coupled with the black color of the headphones made it challenging to notice. It was only when I arrived at the construction site that I realized my headphones were missing. Assuming I had left them at home without charging them the night before, I later discovered they were not there either. Upon retracing my steps to the work truck parking lot, behind a locked fence, I was relieved to find my headphones. Given that it has only been a month since I purchased them, I am curious to know if any warranty would cover the damage incurred.

I have a Nintendo Switch Warranty, and recently both of my joy-cons have begun drifting simultaneously. The issue is worsening, with my left blue joy-con disconnecting from the switch easily. I have maintained my switch well, so I am unsure why this is happening. I would appreciate guidance on the process to have a new set sent to me, as my warranty remains valid for another year. Thank you for your assistance.

I received a "no reply" email from Geek Squad on November 6, [redacted], stating that my October payment for my protection plan did not go through. I have been attempting all day to resolve this issue via the internet, chat service, and phone calls, with no success. The online chat directed me to call a U.S. number which was then transferred to Canada, where the call got disconnected. After providing my phone number, email, warranty SKU, and 4-par key number, I was informed another agent was needed to assist me, leaving me back at the main menu. As I attempted to wait, the call abruptly dropped. I am currently in Mexico for the winter, while residing in Barrie, Ontario. Email is the best way to reach me, and if a phone call is necessary, please provide a different number than 1-[redacted]. It's crucial to update my credit card information to prevent future payment issues and to ensure my contract remains valid. Any assistance in resolving this matter promptly would be greatly appreciated. - L.P (Cindy) Heinke

I engaged a Geek Squad technician to set up two ecobee3 lite thermostats in my house for my twin furnaces. The technician successfully installed one unit that is now functioning properly. However, the second unit appears to be correctly connected but is not receiving power from the furnace to activate the thermostat, even though the wiring adapter is correctly in place. The technician mentioned his lack of expertise to identify a possible wire break or other underlying problem, suggesting that other professionals at Geek Squad might possess the necessary skills to troubleshoot it. To ascertain whether the issue lies with the wiring or the thermostat itself, we could switch the units between the furnaces. I paid $99 for a technician to confirm correct installation but not resolve the issue. I require assistance to ensure the thermostat functions correctly. Please assist me, Geeky Wan, you are my last hope.

I recently upgraded my computer with various components and encountered issues with my motherboard. I took the necessary precautions with anti-static tools during installation. After turning on my computer, it booted into Windows 10 but I faced issues with restarting and accessing the BIOS. I meticulously checked all connections and power supply voltages without success. Despite troubleshooting steps like resetting the CMOS and removing/reinstalling components, my monitor remained black. I later attempted to increase memory capacity and boot from a Win 10 disc, but the problem persisted. I also tested the power supply output under load, confirming it was functioning correctly. Any assistance with resolving these persistent problems would be greatly appreciated. Thank you in advance for any help!

I am unsure if my previous message made it through to the right department earlier! On October 15, [redacted], my husband, T.O.B., and I, P.A.B., relocated from Medford, OR to Mexico. I was unaware that our Geek Squad membership, which was beneficial in Medford, would automatically renew yearly, not being useful to us in Mexico. We have not utilized the membership since moving. I kindly request a refund for the latest membership renewal fee of $49.99, debited from our AAA Visa on June 6, [redacted]. Please ensure our membership does not auto-renew in [redacted]. Much appreciate your assistance! Due to the restriction on my Mexican cell phone making calls to U.S. [redacted] numbers, kindly share a non-[redacted] number for me to reach out or simply process the refund for the June 6, [redacted], transaction, and we will be content. Any inquiries can be directed to my email at [redacted] Thank you, Trish B.

I tried to update my address on Geek to send a Christmas present to my best friend in Pennsylvania instead of Arizona. I can't change the state in the address, and I want to fix this before it's too late.

Last week, we had our Samsung front-load washer serviced. Unfortunately, the washer is still not cleaning or rinsing properly. Despite using the right amount of Woolite, the clothes remain dirty and have a bad odor. Even with extra rinse cycles followed by rinse and spin cycles, the soap is not being fully removed, leaving the clothes in an unsatisfactory state - dirty and smelly.

On December 19th, I reached out to Geek Squad for assistance. Emiliano and Isaac advised me to install Catalina on my iMac to access the new WebFoot. Following their advice, the download process took four and a half hours, and unfortunately, I lost connection with Isaac during that time. The next day, when I called back, I was initially routed to Apple, which was confusing. Eventually, I spoke with Ashley. Although she successfully renewed WebFoot, I am unable to access it. Despite Ashley's efforts, she also lost connection, never returning. This has been a frustrating experience lasting six hours, and I remain uncertain about the functionality of WebFoot. - Bob

A few years ago, I unknowingly opened a website that turned out to be a porn site as I'm not tech-savvy. After removing it from my computer, I noticed friends and athletic directors stopped responding to my emails. As a high school sports official, I feared the site had sent inappropriate content to my contacts. I had my computer serviced at a Best Buy in Columbus, Ohio, under confirmation number GWS356K1 to address a virus. Although the issue initially stopped, it seems to have returned, with athletic directors not replying to my emails about assignments. I suspect someone may be sending out my private information based on my communications. Is it possible to investigate this? I can provide email addresses of individuals who may be involved and those I've been in contact with. This situation is causing significant problems for me, and I'm eager to resolve it. Your assistance would be greatly appreciated.

I have an appointment scheduled for 12.28.19 with Mario from Geek Squad to set up my new desktop computer, a Windows 10 unit from Dell. My plan is to transfer files, install a new monitor and printer, and connect my existing wireless keyboard, mouse, and speakers to the new computer. I also intend to use Office [redacted], for which I have the CD and activation key. I'm considering whether it's more cost-effective to pay the yearly $[redacted] fee instead of paying separate charges for each service Mario will provide. If this is the case, I would like to pay for it using a credit card rather than visiting the Best Buy store.

I bought equipment in November, but the installation is not done yet. I have not received any return calls despite escalating the issue. I feel frustrated and disappointed. I called on Thursday and was promised a call from a manager but didn't receive one. Also, I need a refund for the incorrect equipment ordered by the technician. I was told my consultant would call me, but after calling her twice, I have not heard back. My contact number is [redacted].

My experience with Geek Squad this morning was quite frustrating. I needed to schedule computer and TV installations at a new address. Unfortunately, these requests had to be made separately. After spending over 1 hour and 45 minutes on the phone, being put on hold and transferred three times, there must be a more efficient way to handle this scheduling process. On a positive note, Agent Dallis, the third person I spoke with, was very helpful. She patiently stayed on the phone with me for over an hour, scheduled the TV installation, and guided me through scheduling the computer installation online. When the website only allowed an appointment before our move-in date, she was able to adjust it to coincide with the TV installation. Throughout our interaction, she remained positive, patient, and dedicated until both appointments were set for the same day. Agent Dallis deserves recognition for her outstanding service. I hope this feedback reaches her. Her humor and professionalism truly eased my frustrations. While we have had excellent service from Geek Squad's Total Tech Support program in the past, today's experience has left me contemplating seeking tech support from another vendor. It would be beneficial for Geek Squad to review and streamline their scheduling procedures to enhance customer service. -Ron Morgan

Yesterday, I had a 4:30 appointment at the Apple store to replace the screen on my iPhone XS Max, which was supposed to be covered by AppleCare. The employee took my phone to the back room for repair but didn't have me fill out any paperwork. After 20 minutes, I was told the repair couldn't be done as the screws were stripped due to dirt, which I believe to be false as only one screw was damaged. The employee claimed no one had accessed the screws before, but today at my Apple store appointment, I was informed that the phone had been tampered with, making it ineligible for AppleCare coverage. Now, my phone is unusable due to this issue that occurred during the attempted repair, despite no one else having accessed it but the Apple store employee.

I own a ZTE phone with only one game, 8 Ball Pool, downloaded. I'm unable to download any additional apps, even small ones related to my Sony camera. Despite having a 32 gigabyte memory card inserted, it won't allow further downloads unless I delete my pool game. I've researched extensively on managing internal storage, but it's not helping. It appears only my photos are going to the SD card, containing merely fourteen photos. I can provide more details for a better explanation. Looking forward to your assistance soon.

I am experiencing difficulties while attempting to set up two monitors. I am utilizing a J5365 HDMI splitter and have configured my Windows 10 display in "extend mode." I have successfully identified monitor 1 and 2; however, I am unable to move my mouse from display monitor 1 to 2. Ultimately, I aim to display two distinct documents on each monitor. I can be reached at [redacted]. I hold a tech service agreement with Geek Squad. Could you arrange for a technician to remotely access my computer tomorrow after 10 am Arizona time (Feb 7)? Kindly provide a link for the remote connection. Contact me at [redacted] Thank you. Warm regards, Patrick H.