Geek Squad Customer Service Issues

I am having difficulty initiating a chat session to seek assistance with my issue. My membership number is #[redacted]0 and it expires on 01/18/19. I have been unsuccessful in starting a chat session or reaching the Geek Squad for help. I am being prompted for various identification information, which I find overwhelming. I am 88 years old, and I am frustrated with the complexity that the tech industry imposes on average Americans like myself. I paid for the service in US dollars and wish to receive the support I am entitled to without unnecessary complications. I require assistance with my [redacted] tax return and do not want any additional stress. Can I please speak directly to a live Geek Squad representative?

I had trouble navigating the Geek Squad website in my search for the corporate email address to send my positive feedback. I attempted to contact customer service but was unable to speak with a non-tech representative and found communication difficult due to language barriers. This made it challenging for me to recognize an outstanding employee in the Muncie, IN, store for their exceptional skills. It's disappointing that the website lacks a user-friendly way for customers to express their satisfaction directly to senior management. Customer service should prioritize clear communication for a better customer experience.

My wife's ASUS laptop was taken to the local Geek Squad where we purchased a membership. After being told the hard drive was defective and the computer was not worth fixing, we sought a second opinion. Another shop determined that both the hard drive and motherboard were in good condition, with the computer simply freezing during a Windows 10 update. As seniors with limited computer knowledge, we feel we were unfairly treated and will not be using Geek Squad again. We are requesting a refund for the membership fee as we believe no actual work was done, just an attempt to sell us a new computer unnecessarily. If the situation is not resolved, we will escalate it to the Attorney General's office for the state of New York.

I'm running Windows 10 (64-bit) on a Samsung Book. I am trying to use a wireless mouse with a USB-C to USB 3 dongle, but my system isn't recognizing the mouse. I have tested the mouse and dongle on a different computer, and they both work. I have also uninstalled and updated drivers in Device Manager but still can't get the mouse to work on my system. As a graphic designer, working with touchpads is challenging, so I really need to get this mouse working. Thank you for any help you can provide.

Hello, I'm Joe a Morton. We recently had 2 Logitech remote controls installed at our residence. One is in the TV room within the main house, and the other was placed in the gym located in a separate building about 50 yards away from the house. Following the installation of the gym remote by the geek squad (great team), our home system stopped functioning correctly. It appears to be continuously trying to connect, and I suspect it might be attempting to link with the gym remote. While it could be a coincidence, I'm uncertain. Scheduling an appointment last time took about a month, which is not urgent but having both remotes working would be convenient. I hope to address this issue sooner. Thank you for any guidance you can provide.

I recently spoke with a Geek Squad representative about a $32.39 renewal billing on October 19, [redacted]. Upon reviewing my statement, I noticed this charge was intended for someone else, Paul W. He used Geek Squad online to help fix my computer while it was at his place, inadvertently linking my email to his account. When his renewal came up, my email was mistakenly billed. Paul plans to contact Geek Squad to clarify the situation on his end. The representative suggested Paul reimburse me directly, but Paul wants to resolve any possible overcharges on his account first. Should I request a refund of $32.39 from Geek Squad? It would be appreciated if my email could be removed from his account while keeping mine for my annual Web Root renewal each August. Please advise promptly. Thank you, Gary C. Lee.

I have a suggestion to enhance customer satisfaction. One essential aspect of satisfying customers is to establish clear expectations. I propose that all second-level agents notify customers that they will lose any open browsers when the computer is cleaned due to the necessary restart. This simple message could become a standard part of the initial interaction. I welcome your feedback on this idea.

I spent over two hours on the phone this morning with Agent Francis trying to resolve my computer issue. Despite his efforts, my E drive keeps displaying an error message prompting me to scan and fix it which ultimately doesn't resolve the issue. It constantly interrupts my work with the error notification and a frustrating sound. I had already scheduled an appointment at the Geek Store thinking the problem was fixed. I'm at a loss for what to do next.

I reached out to Geek Squad on Feb. 19 regarding my computer issue. I was unable to access my email after a friend made some changes, including adding a desktop shortcut. After a Geek Squad agent tried to help remotely, no solution was found. They suggested a further technical assistance step for $99.99, providing an order number [redacted]. They communicated instructions via email, compounding the issue as I cannot access my email. If no resolution is achieved soon, I plan to dispute the charge due to lack of service. - Les P.

I have encountered multiple issues with my late husband's laptop, which I now possess. These are: 1.) Frequent crashing due to a reported problem with "Microsoft Edge.exe," according to the program "reimage" on the device. 2.) Unable to access the laptop due to unknown password; seeking a reset option. 3.) Experienced a blue screen error message during a solitaire game referring to "thread stuck in device driver." 4.) Sluggish performance at times. 5.) Unfamiliarity with all programs on the laptop, suspecting the presence of conflicting antivirus software. I am looking to address these concerns by consulting with a tech expert to optimize the laptop's performance. Thank you for your assistance in this matter.

My LG V10 is currently stuck in a boot loop. I recently had the screen and digitizer replaced, and initially the image was working. However, after some use, the screen went totally black and won't respond. I took the phone to a repair shop to fix the boot loop issue and recover my photos/videos. They replaced the charging port, which seems to have resolved the boot loop problem. But now, when I connect my phone to my laptop to transfer files, it shows an error saying the USB drive cannot be recognized. I'm trying to find a way for my laptop to detect the LG V10 so I can move the files over. Is there a solution for this, or would I need to replace the screen again to access the phone's options? Thank you for your help.

I recently noticed an unauthorized charge of $[redacted] on my account for a Geek Squad contract. I did not sign up for this service and have not used Geek Squad for over a year. When I contacted for assistance 6 months back, I was informed that a contract was required for computer repairs, which I did not agree to. Adding to my frustration, after a Chapter 7 bankruptcy discharge, I was charged an additional $36 due to this unauthorized charge. This situation has caused undue financial strain on me. It is disappointing that these actions have been taken without my consent, especially when I have not been a Geek Squad customer.

I recently renewed my Office [redacted] subscription through Best Buy, but Microsoft indicates that my subscription has expired. Despite Best Buy confirming an active subscription on their end, Microsoft insists that Best Buy needs to activate the account. Microsoft suggested canceling with Best Buy and purchasing directly through them for better control. They also mentioned that if I prefer to stay with Best Buy, I would need to repurchase the subscription annually. Unfortunately, the key code provided is not working, and I am caught in between both companies blaming each other for the issue. After spending over 3 hours on the phone with both parties, I am frustrated and requesting to escalate this matter to a manager for resolution. I would appreciate guidance on how to proceed, as the service I have received so far has been unsatisfactory. Thank you.

Dear Team, I am writing to report a serious issue involving an individual who appears to be either an employee or posing as one from the Geek Squad team. This person has exploited their position to hack into email accounts and demand ransom. My personal email, [redacted], was recently hacked, leading to compromises on associated accounts with Google, Microsoft, and Epic Games. The hacker, who goes by the name Jake Luch, has contacted me through Xbox messages demanding payment for the return of my accounts. Information on the Hacker: - Name: Jake Luch - Usernames: B_Kursed (YouTube), KuRs3D 4 LyF3 (Xbox), B_kurs3d (Twitch) - IP Address: 68.[redacted].11.[redacted] (Possibly using a VPN) - Email: [redacted] - Alleged Occupation: Geek Squad Employee This misuse of authority is troubling, and I urge you to investigate and take appropriate action. I am willing to provide evidence upon request. Thank you for addressing this urgent matter. Best, Jack

On Monday, May 3, [redacted], I visited the Orangeville Best Buy store to make a warranty claim for my iPhone 8 Plus. The staff provided instructions on the next steps, mentioning a 10% payment to ship the phone. When I called to start the claim, I had to wait for assistance, got transferred, then got disconnected after a 5-minute hold. Upon calling back and restarting the process, I was given two options: pay $[redacted] upfront for a replacement with a refund upon return of the old phone, or send my phone first and wait for over 10 days for a replacement. I am upset at the high cost, especially since I already pay for Geek Squad coverage and insurance, and rely on my phone for work. The inconsistent information from staff in-store and over the phone has left me disappointed with the customer service. I hope for a resolution and a new phone from Geek Squad. Thank you, Erica.

I contacted to request a refund for an unauthorized credit card charge. Unfortunately, I was informed that I need to wait 10 days, which is not acceptable to me. The customer service representative I spoke with seemed rude, only following a script and not answering my questions. When I requested to speak with a supervisor, my request was denied. Despite asking for the representative's name, this information was not provided, and I was placed on hold indefinitely before being transferred to a different department. This poor level of customer service led me to cancel my service. If the representative had been more understanding and explained my options clearly, I might have reconsidered my decision. I believe that customers should be able to escalate to a supervisor without obstacles. I would appreciate a call back to address these issues. Thank you.

I tried to contact Geek Squad on the Best Buy website, but ended up speaking to someone who offered to fix my computer issue online. They claimed my system had a severe corruption but could be resolved with a "security code" I needed to purchase. It turned out to be a ploy to sell me a "Geek Squad Gift Card" to fix the problem and set up a new printer I recently purchased. Realizing it was a scam, I held onto the gift card and didn't engage with the individual again. It was my mistake; I assumed the website was trustworthy. I won't make that mistake again.

I encountered an issue with my computer where upon starting it, only a black screen is displayed. Despite multiple attempts, the screen remained dark, only displaying icons at the bottom and missing the usual assortment on the screen. I managed to access Team Viewer temporarily. I have been a Geek Squad member for over 5-6 years, paying a monthly fee from my account and recently had them install a new TV and wall mount for around $[redacted] post-Christmas. I am unsure of the details of my agreement with Geek Squad, but it involves coverage for my electronics. I urgently need assistance and reside in Las Vegas near the Best Buy on North Decatur. My contact information is as follows: home phone - [redacted], cell phone - [redacted].

Today, on July 1, I received a phone call from individuals who claimed to be from Geek Squad. They were aware of the computer we purchased for my daughter. They informed me that the company was shutting down due to a main server crash and that I was entitled to a $[redacted] refund. I completed a form they sent me, but I became concerned when the form wouldn't allow me to enter my postal code and asked for my state instead. I expressed my unease to a customer representative named Brett with an Indian accent. When I mentioned I submitted the form, he reacted excitedly and advised against it. Unsettled by the situation, I decided to stop and informed Brett that I was uncomfortable, ending the call when he insisted I proceed. To my surprise, they remotely accessed my daughter's computer and attempted to access my Geek Squad payment accounts. I am seeking clarification on how my information fell into the wrong hands. Please provide me with an explanation promptly.

Service Order Number: 01[redacted]97 I recently had my iPhone 6S's battery replaced at Best Buy, but unfortunately, after the replacement, the screen stopped working. Apple identified that the internal cables for the screen were damaged during the battery replacement. I returned my phone to Best Buy for repairs as it was their mistake. However, despite it being more than 5 days now, there has been no progress. The communication with Geek Squad has been incredibly frustrating as I have been unable to get through to them promptly. After a 20-minute wait, a Best Buy associate assured me that a Geek Squad member would contact me, but so far, no one has. This experience has been incredibly disappointing, and the level of customer service is the worst I've encountered.