It does not display the Sims * game, I can hear the music playing. When I click the gam...

GetHuman622618's customer service issue with Geek Squad from April 2018

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The issue in GetHuman622618's own words
play the Sims * on my PC, it will not display the game. ... It does not display the Sims * game, I can hear the music playing. When I click the game to play, it brings me to a black screen and says input signal out of range change settings to ****X***-**Hz. I am already at that recommended resolution. I have a Cyber Power PC which I bought in March. All my other games work, just not the Sims * game.
I cannot play the game I want after spending a lot of money on a new computer.
figuring out what I need to do to be able to play on my computer
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Geek Squad

Cyber Power PC - Moniter Hp
Customer service issue
Reported by GetHuman622618
Apr 23rd, 2018 - a yr ago
I have an issue with Geek Squad too
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Seen by 6 customers so far
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GetHuman622618 started working on this issue
Apr 23rd, 2018 8:10pm