My husband Quentin and my young daughter went into your store in Lancaster, SC address...

GetHuman2621703's customer service issue with GameStop from March 2019

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The issue in GetHuman2621703's own words
My husband Quentin and my young daughter went into your store in Lancaster, SC address: *** HIGHWAY * BYP W, *******They experienced your manager of the store-Penny- (Penny specified he was the manager-associate * ******) isolated them as persons to remind of a "policy" he wanted to enforce about people not buying, then returning merchandise * days after purchase. He was speaking rudely to them and embarrassed them in front of other customers. THE ISSUE IS: My husband did only purchase a MALFUNCTIONING game only * days previous -RECEIPT: ******* ST**** T**** A******)*, and HAD NOT broken "policy". ANOTHER ALARMING ISSUE: is that Penny chose to single them, THE ONLY AFRICAN AMERICANS in the store at the time and the rest of the waiting customers were WHITE. I called this Penny, and after ** minutes of reiterating himself and arguing with me about how OTHER CUSTOMERS are using the store as a "rental service", and his "policy", he failed to grasp that he singled out customers who hadn't broken this "policy" in the first place- to embarrass-and we demand an apology. He was silent and cut the conversation. **NOW, my husband is a VIP member with gamestop since ****. He currently has *k points to redeem. We have * children whom all have purchased games nowhere else to date but Gamestop. It says plainly at the top of your receipts:" Get cash for your old games, smart phones, media players and tablets"- where is this policy he speaks of and why was the only African Americans in the store singled out for a rude and embarrassing reminder of a "policy" they never broke???**I need this addresses IMMEDIATELY. We know full well RACIAL PROFILING is illegal and morally wrong. PENNY should not manage this store if he doesn't understand that his DIVERSE customer base demands he also keep THAT POLICY. Thank you. Nakia
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Customer service issue
Reported by GetHuman2621703
Mar 28th, 2019 - 6 mons ago
I have an issue with GameStop too
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GetHuman2621703 started working on this issue
Mar 28th 11:24pm
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Mar 28th 11:28pm