Hi there, I dont normally preorder games but I preordered metro exodus and I've been pa...

GetHuman2211808's customer service issue with GameStop from February 2019

1 view
 | 
1807 similar
 | 
0 following
Help with my GameStop issue
First: share to improve GetHuman2211808's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2211808's next move: call GameStop.
The best way to get your problem resolved is to tap the button below to start calling GameStop. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2211808 may need:
Order number, Name on the order, Email address on the order, and Billing address
The issue in GetHuman2211808's own words
Hi there, I dont normally preorder games but I preordered metro exodus and I've been paying the Aurora limited edition for months. I was excited to see that gamestop was offering a compass to go with the game, but tonight when I went to pick up my copy I was first in line and was told that there weren't any. I was told that maybe they were in transit and that was it. I know that the ads that were posted on the gamestop website and across your social media accounts stated "while supplies last" but there weren't any supplies to begin with. As a fan of the metro series and as a loyal gamestop customer I'd like to kindly ask to see if you can look into this for me, maybe let me know if the compass really is on it's way and if not, make good on the offer that I've been anticipating since at least August . I could have ordered anywhere and I chose gamestop, I really hope that means something. I'm looking forward to reading your reply.
GetHuman2211808 did not yet indicate what GameStop should do to make this right.
I have an issue with GameStop too
How GetHuman2211808 fixed the problem
We are waiting for GetHuman2211808 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get GameStop's attention and get better help faster. Tap below to get started.
Having GameStop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2211808 fixes it.
This email address isn't valid

GameStop

Customer service issue
Reported by GetHuman2211808
Feb 15th, 2019 - 8 mons ago
I have an issue with GameStop too
Not resolved
Seen by 1 customer so far
Similar issue to 1807 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2211808 started working on this issue
Feb 15th 4:08am