I demand a refund of my fifty Gamestop giftcard. Yesterday, I ordered a game that I dec...

GetHuman-jfejfar's customer service issue with GameStop from November 2018

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I demand a refund of my fifty Gamestop giftcard. Yesterday, I ordered a game that I decided within a few hours I did not want. Order * *****************Upon calling Gamestop customer service, I was told there was a wait, so I left a call back number. After four hours of no callback, I decided to call again. This time, I stayed on hold for an hour and a half, but then decided to leave a callback number once again. Around two hours later, I received a callback, and I thought, "Oh good! Finally!" Instead, I was told I was "top two" in line, and I was again placed on hold. After another hour of waiting I decided, "screwwww this, it's ten thirty PM, I am going to bed." I called the following morning (Today, November thirtieth) and I only had to wait for thirty-five minutes(new record!) and I was told I can cancel my order and still get my giftcard money back. I was also informed I could cancel it online. I hang up, and realize that Gamestop.com won't let me cancel the order as a guest and I AGAIN needed to call. So after an hour and forty minutes, I finally got through to someone, and I was informed that I cannot cancel my order because it had shipped WITHIN the time I was on hold. Now I am getting a game I do not need and I have spent a giftcard that I planned on using on something else. I would have willingly paid fifty to not have to deal with the four hours forty eight minutes and eighteen seconds of waiting, BUT I have no way of going back in time and telling myself how awful that experience would be. To clarify, the employees I talked to were very nice, so they are not at fault. Gamestop itself is at fault because you advertise cancellation before it ships, but you don't mention that you need to weave through nearly five hours of headaches that come with waiting on the phone when you could be doing other things such as not being on the phone for five hours. Please, for the love of Thalos, I would just love to have my $fifty back. I did everything I possibly could and followed your own guidelines perfectly. I have not done anything wrong on my end, and I just want my $fifty.
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GameStop

Customer service issue
Reported by GetHuman-jfejfar
Nov 30th, 2018 - 6 mons ago
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GetHuman-jfejfar started working on this issue
Nov 30th, 2018 5:06pm
GetHuman-jfejfar indicated the issue is not fixed yet.
Nov 30th, 2018 5:07pm