Son received a $** gamestop gift card purchased Giant from his uncle. My son went to u...

GetHuman-lchowar's customer service issue with GameStop from August 2018

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Son received a $** gamestop gift card purchased Giant from his uncle. My son went to use the gift card at a Gamestop and the first time we ran it through it said insufficient funds. I swiped it again and the store scratch off the pin. So we paid cash for the game. Called Customer Service which advised that the card was used for * separate online purchases for $** each from Alaska on *******. We live in MD. Customer service would not even investigate and the guy told me to say maybe I had a friend and gave them the card no. & pin. He refused to investigate saying not enough information. When I asked for a manager he said no supervisor was there and it could be a *-* hours call back. I explained to the guy that you should have the ability to track the purchases through an e-mail address since the purchases were online.*I just want to get a new gift card for my son to replace the gift card that was obviously compromised.
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GameStop

Customer service issue
Reported by GetHuman-lchowar
Aug 21st, 2018 - a yr ago
I have an issue with GameStop too
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Items needed
Order number
Name on the order
Email address on the order
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Timeline
GetHuman-lchowar started working on this issue
Aug 21st, 2018 12:01am
GetHuman-lchowar indicated the issue is not fixed yet.
Aug 21st, 2018 12:01am
GetHuman-lchowar indicated the issue is not fixed yet.
Aug 21st, 2018 3:38pm