Son received a $** gamestop gift card purchased Giant from his uncle. My son went to u...
GetHuman-lchowar's customer service issue with GameStop from August 2018
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The issue in GetHuman-lchowar's own words
Son received a $** gamestop gift card purchased Giant from his uncle. My son went to use the gift card at a Gamestop and the first time we ran it through it said insufficient funds. I swiped it again and the store scratch off the pin. So we paid cash for the game. Called Customer Service which advised that the card was used for * separate online purchases for $** each from Alaska on *******. We live in MD. Customer service would not even investigate and the guy told me to say maybe I had a friend and gave them the card no. & pin. He refused to investigate saying not enough information. When I asked for a manager he said no supervisor was there and it could be a *-* hours call back. I explained to the guy that you should have the ability to track the purchases through an e-mail address since the purchases were online.*I just want to get a new gift card for my son to replace the gift card that was obviously compromised.
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