Hi! I bought a * count box of fuji film for my sons instax camera. He began to use this...

GetHuman2953118's customer service issue with Fujifilm from May 2019

Help with my Fujifilm issue
First: share to improve GetHuman2953118's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2953118 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2953118's own words
Hi! I bought a * count box of fuji film for my sons instax camera. He began to use this film and half of the image is black. Thinking he exposed it somehow, we changed the film using one from the same box. Again, half the image is black. Tried one last time with film from the same box after taking the camera apart to see if there is an issue with the camera. Again, half the image is black. At this point we figure he must have dropped and broken his camera. So we buy him a new instax. Put film from the same box in it and again half the image is black. At this point it dawns on me that the box of film is the issue. Now I am out $** for a camera that wasnt broken and $** for a box of film that was messed up. I would like to be refunded.
GetHuman2953118 did not yet indicate what Fujifilm should do to make this right.
I have an issue with Fujifilm too
How GetHuman2953118 fixed the problem
We are waiting for GetHuman2953118 to fix the problem and share the solution with the rest of us customers.
Please help with my Fujifilm issue
Do you have a customer issue as well?
We can help you get Fujifilm's attention and get better help faster. Tap below to get started.
Having Fujifilm issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fujifilm

Customer service issue
Reported by GetHuman2953118
May 20th, 2019 - a mon ago
I have an issue with Fujifilm too
Not resolved
Seen by 1 customer so far
Similar issue to 10 others
0 customers following this
Timeline
GetHuman2953118 started working on this issue
May 20th 1:01pm