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Before contacting them, items GetHuman2613900 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman2613900's own words
Wifi keeps dropping. I’ve had many problems with this router*modem. They were suppose to replace it months ago and never showed up. I’ve already done trouble shooting with plugging and replugging in correct order. We need an apt to have them swapped out with no fee. In our account we were promised a new router*modem for free and they never came last summer! Internet is awful! Definitely need to schedule apt ASAP. What’s soonest you have? I don’t have time to waste troubleshooting over phone I know I need new ones.
GetHuman2613900 did not yet indicate what Frontier Communications should do to make this right.
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