My calls fade out after a few minutes and I would like a technician to check out the te...

GetHuman215689's customer service issue with Frontier Communications from April 2018

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Help with my Frontier Communications issue
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Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman215689's next move: have a Frontier Communications rep call.
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The issue and preferred resolution, in GetHuman215689's own words:
My calls fade out after a few minutes and I would like a technician to check out the telephone wires that are under the sidewalk.*The wires were replaced ** years ago because they were “brittle” and they may need to be replaced again
I trust that Frontier Communications will make this right and come up with a resolution that is fair.
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Frontier Communications

Customer service issue
Reported by GetHuman215689
Apr 26th, 2018 - 3 mons ago
I have an issue with Frontier Communications too
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Seen by 1 customer so far
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Timeline
GetHuman215689 started working on this issue
Apr 26th 9:58pm