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Frontier Airlines Customer FAQ

Top Answers & How-to Guides

What is Frontier Airlines's Phone Number?

The question we are asked most often is about how to talk to Frontier Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Wi-Fi available on Frontier Airlines flights?

Yes, Wi-Fi is available on Frontier Airlines flights. Customers can enjoy high-speed internet access while onboard. However, please...
Ask any question you have about Frontier Airlines customer service, get an answer now.

Recent Frontier Airlines Customer Questions

I need to pay for a bag for my nephew with an upcoming flight but on the way back I understand the carry-on is free but I'm talking about a check-in bag. How much is that to add to his existing flights coming up?

The cost for checked bags on Frontier Airlines varies depending on the route and when you add the bag. Typically, adding a checked bag during the booking process or through the manage booking feature costs less than at the airport. Please check the specific pricing through the link to the most up-to-date information right here on this page.
Asked Sep 15, 2024 1:14 PM

I lost my phone and can not access my email. All of my flight information was on it. How do I get my flight info now. My flight is tomorrow

We recommend checking your booking confirmation or any previous messages from Frontier Airlines if you have them saved. If not, you can retrieve your flight information by visiting the Frontier Airlines website and using the "Manage Travel" section. Enter your last name and confirmation number, which might be found in previous communications. If you need to contact Frontier Airlines for assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 8, 2024 3:55 AM

What size is carry on and weight?

Frontier Airlines allows one free personal item that must fit under the seat in front of you, with maximum dimensions of 8” x 18” x 14”. Carry-on bags are allowed for a fee and must not exceed 10” x 16” x 24”. There is no weight limit for carry-on bags, but they must fit in the overhead bin.
Asked Aug 23, 2024 11:13 AM

How do I change my email address w frontier

To change your email address with Frontier Airlines, you can log in to your account on the Frontier website. Once logged in, navigate to your profile settings where you can update your email address. If you encounter any issues, there may be additional instructions available in your account settings.
Asked Aug 14, 2024 12:45 AM

Quisiera cambiar un vuelo de fecha

Para cambiar la fecha de un vuelo con Frontier Airlines, visita su sitio web y busca la opción "Manage My Booking" o "Administrar mi reserva". Ahí podrás ingresar tus datos y modificar la fecha de tu vuelo. Ten en cuenta que pueden aplicarse tarifas adicionales dependiendo del tipo de boleto que hayas comprado.
Asked Jul 2, 2024 8:24 PM

Help me with my Frontier Airlines customer service issue

Luggage and Fees

What Are the Luggage Fees with Frontier Airlines?

If you booked a flight on Frontier Airlines, then you need to look into the company's baggage fees to be prepared for your flight....

Flight Compensation

What Do I Do If I Was Bumped Off of My Frontier Airlines Flight?

Being bumped from a flight can be inconvenient. However, Frontier Airlines does provide compensation and options for customers that...

How Do I Get Compensated for Getting Bumped Off of My Frontier Airlines Flight?

Being moved off of a flight that's been overbooked is never joyful and you find yourself wishing that airlines wouldn't overbook to...

What Do I Do If My Frontier Airlines Flight Is Delayed?

There are times when delayed flights cannot be helped but most airlines, including Frontier Airlines have a policy regarding delayed...

How Do I Get Compensated for My Frontier Airlines Flight Being Delayed?

Frontier Airlines handles delays impressively. You can get compensated for your Frontier Airlines flight delay if you follow the procedure....

What Do I Do If I Missed My Connecting Flight on Frontier Airlines?

Missing your connecting flight doesn't have be stressful. Contacting the airline can help alleviate some of the anxiety, and you will...

How Do I Get a Refund for an Inflight Charge from Frontier Airlines?

To get a refund for an inflight charge, you must file a complaint with the Frontier Airlines. Contact customer support and raise your...

What Do I Do If My Baggage Was Damaged with Frontier Airlines?

This article describes what you should do if your baggage was damaged on a Frontier Airlines flight. Instructions for what to do immediately...

What Do I Do If My Frontier Airlines Flight Was Cancelled?

This article describes what to do if your Frontier Airlines flight gets cancelled. Frontier's cancellation policy is described, including...

What Do I Do If I Was Overcharged for My Frontier Airlines Flight?

Sometimes passengers are overcharged for Frontier Airlines flight. When this happens, contact Frontier Airlines and raise your complaint...

How Do I Get a Refund from Frontier Airlines?

Frontier Airline allows customers to get a refund without paying cancellation fees as long as they are within the set guidelines. Contact...

Special Assistance

How Do I Request Wheelchair Access for My Frontier Airlines Flight?

Frontier Airlines travels to over 60 destinations in and outside the United States. It always strives to stay ahead of the competition...

Are there any age restrictions for children flying alone on Frontier Airlines?

Yes, Frontier Airlines has age restrictions for children flying alone. Children who are between the ages of 5 and 14 are allowed to...

Frequent Flyer Program

How Do I Start Earning Frequent Flyer Miles with Frontier Airlines?

You can start earning frequent flyer miles with Frontier Airlines by signing up for loyalty rewards. Ensure that you use your credit...

How Do I Redeem My Frequent Flyer Miles for a Flight with Frontier Airlines?

We have put together an excellent, simple guide in this article that will show you exactly how to redeem your existing frequent flyer...

Flight Changes

How Do I Change My Frontier Airlines Flight?

You can change your Frontier Airlines flight by following the process given above. For instance, you can log in to My Trip then go...

How Do I Add My Ktin to My Ticket on Frontier Airlines?

You can add your KTN to your ticket on Frontier Airlines to expedite screening through the TSA checks. Nowadays, passengers use TSA...

How Do I Change My Seat on Frontier Airlines ?

You can change your seat on Frontier Airlines by following the given steps above. Alternatively, you can contact Frontier Airlines...

How Do I Fix an Error on My Booking with Frontier Airlines?

This article discusses what you should do if you made a mistake in booking a flight with Frontier Airlines. Instructions for changing...

How Do I Change or Update a Reservation with Frontier Airlines?

Frontier Airlines allow their customers to alter any details on their itinerary. This, sometimes may come at a fee, but if you follow...

Baggage Services

How Do I File a Lost Baggage Claim with Frontier Airlines?

This short article will walk you through all the correct steps you can take to get assistance and fill out a lost baggage claim with...

Upgrade and Booking

How Do I Upgrade to Business or First Class on Frontier Airlines?

Frontier Airlines provides customers with options that allow them to customize their flight to match their needs and wallet. Its accessible...

How Do I Book a Flight with Frontier Airlines?

Booking a flight can be the most frustrating part for some travelers. Fortunately, GetHuman provides information for big companies...

Miscellaneous Services

Can I bring my pet on a Frontier Airlines flight?

Yes, you can bring your pet on a Frontier Airlines flight. Frontier Airlines allows domestic dogs, cats, rabbits, guinea pigs, hamsters,...

What are the restrictions on bringing liquids on a Frontier Airlines flight?

Frontier Airlines strictly adheres to the Transportation Security Administration (TSA) guidelines regarding liquids carried on a flight....

Do I need to provide identification when checking in for a Frontier Airlines flight?

Yes, you are required to provide identification when checking in for a Frontier Airlines flight. Identification is necessary to verify...

Can I bring my own food and drinks on a Frontier Airlines flight?

Yes, you are allowed to bring your own food and non-alcoholic beverages on a Frontier Airlines flight. However, please note that no...

Can I book a seat assignment in advance on Frontier Airlines?

Yes, Frontier Airlines offers the option to book seat assignments in advance. You can choose your preferred seat during the booking...

What forms of payment does Frontier Airlines accept?

Frontier Airlines accepts multiple forms of payment for flight bookings and additional services. These include major credit cards such...

Is Wi-Fi available on Frontier Airlines flights?

Yes, Wi-Fi is available on Frontier Airlines flights. Customers can enjoy high-speed internet access while onboard. However, please...
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Frontier Airlines issues reported to GetHuman
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