I put in my refund form some time ago and still have not received any solution or payme...

GetHuman-darkmp's customer service issue with Frontier Airlines from October 2018

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The issue in GetHuman-darkmp's own words
I put in my refund form some time ago and still have not received any solution or payment. This is my Refund Request *Incident: ******-*******. I sent this on the **nd of September and on the **th I was emailed stating that I need to send additional information which I replied to and still have not heard anything back. Documents that was in my incident report was the picture of the reimbursement form, itinerary for the canceled flight and the itinerary of the flight that I had to book with the price because of the airline canceling the flight. The flight number was *** the confirmation of the flight was T*BKYR.* Below is the statement I made in the report:**I did not get a reason for the cancellation of this flight. I was instructed that the next flight would not leave until the **th of September ****. Due to my family member being only ** years of age with no funds that was unacceptable. I was told that I would be reimbursed up to *** dollars. (see ** memo attached). I forced to book a flight with United Airlines to get my family member home. On which I paid an additional ***.** dollars. (see attached Itinerary). The service representative name said his name was ham and his ID number is *******.**If anyone can please help me resolve this issue it would be very much appreciated.
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Frontier Airlines

Customer service issue
Reported by GetHuman-darkmp
Oct 11th, 2018 - a mon ago
I have an issue with Frontier Airlines too
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Seen by 6 customers so far
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GetHuman-darkmp started working on this issue
Oct 11th 7:40pm