My son had to cancel his flight that I got for him due to an extreme fear of flying. I...
GetHuman1046841's customer service issue with Frontier Airlines from August 2018
Help with my Frontier Airlines issue
The issue in GetHuman1046841's own words
I was trying to get a full refund on my son's ticket ... My son had to cancel his flight that I got for him due to an extreme fear of flying. I submitted his doctors note on a Document Submission form. Frontiers response was to give him an airline credit. I wrote back again explaining that he wouldn't be flying at all, ever. Now they want another note from his doctor explaining he won't be able to travel in the ** days following the cancellation. If this documentation is received the ticket will be refunded less a $** processing fee. The return ticket on this itinerary was through Delta. I received a full refund after just one phone call.
My son can't fly...I don't want a travel credit
I want a full refund
* emails, document submission, more often doctor
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