My son had to cancel his flight that I got for him due to an extreme fear of flying. I...

GetHuman1046841's customer service issue with Frontier Airlines from August 2018

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The issue in GetHuman1046841's own words
I was trying to get a full refund on my son's ticket ... My son had to cancel his flight that I got for him due to an extreme fear of flying. I submitted his doctors note on a Document Submission form. Frontiers response was to give him an airline credit. I wrote back again explaining that he wouldn't be flying at all, ever. Now they want another note from his doctor explaining he won't be able to travel in the ** days following the cancellation. If this documentation is received the ticket will be refunded less a $** processing fee. The return ticket on this itinerary was through Delta. I received a full refund after just one phone call.
My son can't fly...I don't want a travel credit
I want a full refund
* emails, document submission, more often doctor
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Frontier Airlines

Customer service issue
Reported by GetHuman1046841
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 2011 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman1046841 started working on this issue
Aug 28th, 2018 4:04pm
GetHuman1046841 indicated the issue is not fixed yet.
Aug 28th, 2018 5:27pm

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