Elderly Parent with stage two Diabetes

GetHuman991341's customer service issue with Frontier Airlines from August 2018

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The issue in GetHuman991341's own words
Help Her shes at the airport for next five hours with nothing to eat and has diabetes!! ... Christine Hitch, my Mother is sixty two years old with stage two diabetes. She is currently stranded in Indianapolis Airport with an Eight hour flight delay to MCO Orlando. We are wondering once she reaches Three hours after her Original Itinerary can she be placed on an alternate flight to the same destination with an airline that Frontier has Agreements with. Also when she reaches Four hours past departure time where and how can she retrieve $** and food voucher that is supposed to be provided to her under these circumstances. Any and all assistance*help with the above situations would be highly appreciated. Her email is *****@***.com phone * ***-***-**** Thank You. Sincerely Ronald Williams email *****@***.com phone* ***-***-****
She gets sick travelling too long due to Health Issues!!
Compensated Immediately with food voucher and email of when money will be given based off your written rules that specifically state when scheduled Itinerary Exceeds Three to Four hours customer will be compensates with the above!
Good Service but Eight Hour delay is Unacceptable!!
Emails, facebook messages,customer support etc..
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Frontier Airlines

Customer service issue
Reported by GetHuman991341
Aug 14th, 2018 - a yr ago
I have an issue with Frontier Airlines too
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Seen by 4 customers so far
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Timeline
GetHuman991341 started working on this issue
Aug 14th, 2018 7:26pm