Frontier cancelled my flight today, E*SQNI. I chose option * to request a refund for bo...

GetHuman985077's customer service issue with Frontier Airlines from August 2018

Help with my Frontier Airlines issue
The issue in GetHuman985077's own words
Frontier cancelled my flight today, E*SQNI. I chose option * to request a refund for booking with another airline and spoke to Sherry from corporate who was supposed to email with instructions on how to process my refund. She sent a test email and stated it would only take **-** minutes to receive it and an hour later, I still haven't received the email. It shouldn't be this difficult to contact Frontier. Hold times are ridiculous. This entire ordeal with Frontier has been a nightmare. Can someone from Frontier contact me at ***-***-**** or email me with the link to obtain my reimbursement. The email link provided flyfrontier.customerhelp*app*reimburse doesn't work. This is totally unacceptable to treat customers like this.
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Frontier Airlines

Customer service issue
Reported by GetHuman985077
Aug 13th, 2018 - 7 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 6 customers so far
Similar issue to 1629 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman985077 started working on this issue
Aug 13th, 2018 1:45pm
GetHuman985077 shared this issue with friends on Facebook
Aug 13th, 2018 1:46pm
GetHuman985077 indicated the issue is not fixed yet.
Aug 13th, 2018 3:13pm
GetHuman985077 indicated the issue is not fixed yet.
Aug 13th, 2018 3:20pm