Frontier cancelled my flight today, E*SQNI. I chose option * to request a refund for bo...
GetHuman985077's customer service issue with Frontier Airlines from August 2018
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The issue in GetHuman985077's own words
Frontier cancelled my flight today, E*SQNI. I chose option * to request a refund for booking with another airline and spoke to Sherry from corporate who was supposed to email with instructions on how to process my refund. She sent a test email and stated it would only take **-** minutes to receive it and an hour later, I still haven't received the email. It shouldn't be this difficult to contact Frontier. Hold times are ridiculous. This entire ordeal with Frontier has been a nightmare. Can someone from Frontier contact me at ***-***-**** or email me with the link to obtain my reimbursement. The email link provided flyfrontier.customerhelp*app*reimburse doesn't work. This is totally unacceptable to treat customers like this.
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