I placed an order May **, ****. I paid full price for my products. I tried reaching out...

GetHuman4978298's customer service issue with Forever21.com from June 2020

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The issue in GetHuman4978298's own words
I placed an order May **, ****. I paid full price for my products. I tried reaching out to costumer support multiple times after about * weeks and no update on the order. They eventually told me my order was cancelled people they couldn't verify the card on file with billing address, yet the had no problem charging my card back when I placed the order.. I was told to expect a refund within *-* business days. It's been almost a week and my order still says it's processing and no one in customer support has reached out to me after I sent multiple messages without any refund. It's very disappointing.

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How Do I Cancel My Forever21 Order?How Do I Track My Forever 21 Order?How Do I Return an Order to Forever21?How Do I Cancel an Order on Forever 21?
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Forever21.com

Customer service issue
Reported by GetHuman4978298
Jun 21st, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 722 others
0 customers following this

Timeline

GetHuman4978298 started working on this issue
Jun 21st, 2020 7:51pm