I ordered the Geo Embroidered Babydoll Top in the color Beige in size S on ******** whi...

GetHuman-lexiashe's customer service issue with Forever21.com from January 2019

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I ordered the Geo Embroidered Babydoll Top in the color Beige in size S on ******** while there was a **% off sale. My order number is ********* The shirt is normally $**, but with the sale it was $**.**. I did not receive the top in my package. I contacted customer service and received an affidavit to be refunded. However, they said they would not send me the top. I got a response that I would be refunded the $**.**, but I would still like the top. However, now that the sale is over, I will have to pay full price as well as shipping for the top. As the error was on the part of Forever **, I am requesting that you make arrangements to for me to be able to receive this top on the same terms that I ordered during the sale, meaning a price of $**.** with free shipping. Also, I am a very frequent customer and this time I was very disappointed with the service. I would like the product that I ordered by never received for a price of $**.** and free shipping as per the original agreement
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Forever21.com

Customer service issue
Reported by GetHuman-lexiashe
Jan 3rd, 2019 - 4 mons ago
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GetHuman-lexiashe started working on this issue
Jan 3rd 6:35pm