I placed an order with Forever**.com during this past Cyber Monday. I placed my order N...

GetHuman-ykahogan's customer service issue with Forever21.com from December 2018

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I placed an order with Forever**.com during this past Cyber Monday. I placed my order November **, **** through Paypal. My order is still processing. I even called Forever** yesterday, and was informed that my packet would be escalated and shipped out within **hours. Guess what? It's been ** hours. The CSR had the audacity to tell me multiple customers called complaining at the same thing and that they are backed up with orders due to Black Friday. It's like really you think? I still have yet to receive a tracking number and I paid for the *-* day delivery. I might be done dealing with Forever** after this incident and the way it was handled. Not only that it took an hour to speak with someone, and for as big as Forever** is you would think that the company would have an email address. I am very disappointed in the current service and ready to cancel my order.
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Customer service issue
Reported by GetHuman-ykahogan
Dec 1st, 2018 - 6 mons ago
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GetHuman-ykahogan started working on this issue
Dec 1st, 2018 1:38am
GetHuman-ykahogan indicated the issue is not fixed yet.
Dec 1st, 2018 1:39am