Good Morning.**My question is the following:*I received an email with this information...

GetHuman-karina_'s customer service issue with Forever21.com from November 2018

4 views
 | 
1173 similar
 | 
0 following
Help with my Forever21.com issue
First: share to improve GetHuman-karina_'s odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-karina_'s next move: talk to Forever21.com when they open.
Forever21.com's call center is closed now. We will send GetHuman-karina_ a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-karina_ may need:
Name, Email address, Order number, Phone number, and Shipping address
The issue in GetHuman-karina_'s own words
Good Morning.**My question is the following:*I received an email with this information:******Dear Customer, **For your security, we have cancelled your order since we were unable to verify your billing information.We apologize for any inconvenience this may have caused.Any pending authorizations reflected in your account should void within ** hours, but may vary depending on your financial institution or credit card company.We recommend you verify your billing details with your bank or credit card company before placing another order.*****If you have any other questions or concerns, please call our customer service line at (***) ***-**** or you may email us by visiting our website Forever**.com. Our representatives are available to take your calls and emails Monday through Friday, *:** AM to *:** PM, and Saturday through Sunday, *:** AM to *:** PM Pacific Standard Time.**Please do not reply to this message.**Shipping promotions do not apply to orders shipped to international addresses and U.S. Territories.**Thank you for shopping with us!*Sincerely,*Forever ** Customer Service****I want to know why this happened? And what is the resolution regarding money?
GetHuman-karina_ did not yet indicate what Forever21.com should do to make this right.
I have an issue with Forever21.com too
How GetHuman-karina_ fixed the problem
We are waiting for GetHuman-karina_ to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Forever21.com's attention and get better help faster. Tap below to get started.
Having Forever21.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Forever21.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-karina_ fixes it.
This email address isn't valid

Forever21.com

Customer service issue
Reported by GetHuman-karina_
Nov 26th, 2018 - 3 mons ago
I have an issue with Forever21.com too
Not resolved
Seen by 4 customers so far
Similar issue to 1173 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-karina_ started working on this issue
Nov 26th, 2018 1:33pm