In March someone hacked my account and made * purchases of $*** each on the same day. I...

GetHuman-mchelse's customer service issue with Forever21.com from June 2018

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The issue and preferred resolution, in GetHuman-mchelse's own words:
In March someone hacked my account and made * purchases of $*** each on the same day. I called forever **, I was told my account would be under investigation & I had to fill out paperwork that I would receive in the mail. I canceled my account at the time, I filled out the papers & sent them back. Now I receive a statement of the purchases that someone else made and my issue wasn’t resolved at all.
I trust that Forever21.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-mchelse
Jun 2nd, 2018 - 2 mons ago
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GetHuman-mchelse started working on this issue
Jun 2nd 8:04pm