Doesn’t record my sleep. I’m wearing it as always so I know I’m wearing it correctly. W...

GetHuman3967251's Problem With the App issue with Fitbit from November 2019

Help with my Fitbit issue
Top Tip from another customer
If you are having technical difficulties with your Instagram app please make sure the app is up to date. You can also try to restart your phone or computer. If all else fails, delete the app, then re-download it and sign in.
The issue in GetHuman3967251's own words
Doesn’t record my sleep. I’m wearing it as always so I know I’m wearing it correctly. When the time changed my phone was two hours off for some reason. I reset the time and ever since then it hasn’t recorded my sleep at night. My phone also did a update and for some reason turned my Bluetooth off when it updated. So that’s back on but it’s not syncing with the watch. So either the watch isn’t working or something in the app is not syncing with the watch.

GetHuman3967251 did not yet indicate what Fitbit should do to make this right.

How GetHuman3967251 fixed the problem
It had an udate that needed to be done but kept showing an error. The customer service rep had me hold in the button on the watch till it showed the smiling face. Still the update kept saying error. So I shut down my phone. There was a message on the watch that appeared, i hit the watchface and it disaapeared. Turned the phone back on and it started to work again. So not sure which thing that i did fixed the problem, but it now works. Next time I will just shut everything down and start again.
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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Problem With the App issue
Reported by GetHuman3967251
Nov 20th, 2019 - a year ago
Fixed
GetHuman3967251 shared how to fix
Seen by 7 customers so far
Similar issue to 3599 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman3967251 started working on this issue
Nov 20th, 2019 12:19pm
GetHuman3967251 confirmed the issue is fixed. Hooray!
Nov 22nd, 2019 6:57pm

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