My fitbit stopped connecting and syncing to my phone on Sunday, *******. I have done a...

GetHuman3691055's Warranty Claim issue with Fitbit from October 2019

Help with my Fitbit issue
First: share to improve GetHuman3691055's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3691055 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman3691055's own words
My fitbit stopped connecting and syncing to my phone on Sunday, *******. I have done all the troubleshooting that I can and it is still not working, so of course, it doesn't keep time or anything else. I bought it from Kohols.com and they won't let me return it as it has been over ** days. I bought it *****. It seems to me that it should not stop working withing * months. I would like to return this, but I need and aurthorization from you to do this.*My name is Jeanette Hamlin. My email is *****@***.com and phone is ***-***-****.*Thank You*Jeanette Hamlin

GetHuman3691055 did not yet indicate what Fitbit should do to make this right.

I have an issue with Fitbit too
How GetHuman3691055 fixed the problem

We are waiting for GetHuman3691055 to fix the problem and share the solution with the rest of us customers.

Please help with my Fitbit issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My Fitbit has stopped syncing to my phone from last sundayMy fitbit ionic stop sync . My bluetooth is on just want connect .Fitbit not getting connected to phone . Does not sync at allFitbit will not sync to my I phone *The phone and my fitbit r not syncing*. I have a Fitbit Ionic. This fitbit will not sync to wifi. It will sync with...Fitbit has stopped syncing with my WW appThe time on my Fitbit is out of sync. I need to get the Fitbit to sync.
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Warranty Claim issue
Reported by GetHuman3691055
Oct 2nd, 2019 - a year ago
I have an issue with Fitbit too
Not resolved
Seen by 38 customers so far
Similar issue to 9011 others
0 customers following this

Timeline

GetHuman3691055 started working on this issue
Oct 2nd, 2019 5:07pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies