The time on my Fitbit versa began keeping inaccurate time, steps per hour, and I'm unsu...

GetHuman3369260's Problem With the App issue with Fitbit from August 2019

Help with my Fitbit issue
Top Tip from another customer
If you are having technical difficulties with your Instagram app please make sure the app is up to date. You can also try to restart your phone or computer. If all else fails, delete the app, then re-download it and sign in.
The issue in GetHuman3369260's own words
The time on my Fitbit versa began keeping inaccurate time, steps per hour, and I'm unsure of the accuracy of other things. It would not sync either . Had not synced in **hours.I questioned what to do in the community . I was told to go to setting and reset. So I did that .now, however, it continues to tell me to download the app. I uninstalled and reinstalled and now it is saying it cannot find my tracker. I have only had my versa for * months. It was a Christmas gift from my husband and I love it but it is currently of no use to me . Please help. I'm getting healthier, losing weight, and am no longer on blood pressure meds because of my versa. Please help me to figure this out or replace it as it's less than a year old this still under warranty . Thank you .

GetHuman3369260 did not yet indicate what Fitbit should do to make this right.

How GetHuman3369260 fixed the problem
I contacted Fitbit thru the chat feature and discussed the issues I was having with my versa. I explained I had been to the community page and had done all the trouble shooting options and it still would not sync . After discussing more with the Fitbit rep. It was determined that my versa was and would not function again..I was given the option of a replacement versa or s half off coupon on a different Fitbit. I chose my versa. Love it !!
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Fitbit

Problem With the App issue
Reported by GetHuman3369260
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3369260 shared how to fix
Seen by 14 customers so far
Similar issue to 7445 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman3369260 started working on this issue
Aug 5th, 2019 4:33am
GetHuman3369260 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 1:13pm

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