Hello,**I have been having trouble syncing my Charge *. I have a Galaxy S* Edge. I ha...

GetHuman-lleclair's customer service issue with Fitbit from November 2018

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The issue in GetHuman-lleclair's own words
Hello,**I have been having trouble syncing my Charge *. I have a Galaxy S* Edge. I have tried uninstalling and reinstalling the FitBit app from the store and have tried turning Bluetooth off and on again. I have also tried to sync it with my laptop as well as restarting the FitBit itself.**The Charge * recently switched to showing an icon of a phone with the FitBit logo and displaying the website www.fitbit.com*setup.**When I attempt to sync using my phone, it will say that it found the tracker and then immediately show a warning that there were "Bluetooth Issues" and abort the setup process.**Please let me know if there is anything that I can do to fix this problem.**Thank you for your time.

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Fitbit

Customer service issue
Reported by GetHuman-lleclair
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1977 others
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Timeline

GetHuman-lleclair started working on this issue
Nov 28th, 2018 12:38am

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