Hello,**I have been having trouble syncing my Charge *. I have a Galaxy S* Edge. I ha...
GetHuman-lleclair's customer service issue with Fitbit from November 2018
Help with my Fitbit issue
First: share to improve GetHuman-lleclair's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lleclair's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman-lleclair a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-lleclair may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-lleclair's own words
Hello,**I have been having trouble syncing my Charge *. I have a Galaxy S* Edge. I have tried uninstalling and reinstalling the FitBit app from the store and have tried turning Bluetooth off and on again. I have also tried to sync it with my laptop as well as restarting the FitBit itself.**The Charge * recently switched to showing an icon of a phone with the FitBit logo and displaying the website www.fitbit.com*setup.**When I attempt to sync using my phone, it will say that it found the tracker and then immediately show a warning that there were "Bluetooth Issues" and abort the setup process.**Please let me know if there is anything that I can do to fix this problem.**Thank you for your time.
GetHuman-lleclair did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-lleclair fixed the problem
We are waiting for GetHuman-lleclair to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.