Hi, received my Fitbit last June for my birthday. I love my Fitbit and have participate...

GetHuman-ttop's customer service issue with Fitbit from July 2018

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The issue in GetHuman-ttop's own words
Hi, received my Fitbit last June for my birthday. I love my Fitbit and have participated in many of your trials. Unfortunately after only one year of daily usuage it is falling apart. I would expect more from an expensive product. I have the Charge HR. I have photos but could not find an email address to send them to you, and I will be happy too, if you sent the info. The band is coming apart on the left side near the display, as well as separating across the bottom of the display. My ** year old grandson got the same fitbit the same time as me, and his is still in perfect shape. And my daughter has had hers for over two years still in perfect shape. *If I was able to afford it, I could just go out and buy a new one but am reluctant to if it will just fall apart again. Is there anything you can do to help me? **Feeling very sad because I love my Fitbit. And recommend them all the time. **Sincerely **Terrie Kintop ***** W Highland Park Ave *Apt. ****Franklin, WI ********* ***-**********@***.com**Thank you for you time.

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Fitbit

Customer service issue
Reported by GetHuman-ttop
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 13 customers so far
Similar issue to 516 others
0 customers following this
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Timeline

GetHuman-ttop started working on this issue
Jul 9th, 2018 4:29pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 9th, 2018 6:35pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 10th, 2018 6:58pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 12th, 2018 2:50pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 12th, 2018 2:50pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 12th, 2018 6:47pm
GetHuman-ttop indicated the issue is not fixed yet.
Jul 13th, 2018 1:00pm