I bought my Fitbit versa on ********** and didn't open it for a week or so. Since openi...

GetHuman733677's customer service issue with Fitbit from May 2018

Help with my Fitbit issue

The issue in GetHuman733677's own words

I was trying to fix the problem of it not charging and now I would just like a full refund. ... I bought my Fitbit versa on ********** and didn't open it for a week or so. Since opening and setting up it has only charged once or twice and will not charge at all now. I have emailed several times to customer services and each time get told to try something else to see if it works, each time taking Fitbit another day or so to get back to me. I want to return the Fitbit versa and receive a full refund. please tell me how I go about this, do I take back to the original supplier (Noel Leeming). *********

This was especially frustrating as I use my fitbit all of the time.

This could be made right by fitbit by giving me a full refund in return for the faulty Versa.

I have been a fitbit customer in NZ for nearly * years and always found them to be very good. This experience has put me off buying another fitbit.

I have an issue with Fitbit too

How GetHuman733677 fixed the problem

I took it back to the supplier and got a full refund... and bought an Apple Watch.

Please help with my Fitbit issue

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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?

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Fitbit

Fitbit Versa

Customer service issue

Reported by GetHuman733677

May 31st, 2018 - 2y ago

I have an issue with Fitbit too

Fixed

GetHuman733677 shared how to fix

Seen by 11 customers so far

Similar issue to 566 others

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Timeline

GetHuman733677 started working on this issue

May 31st, 2018 1:25am

GetHuman733677 shared this issue with friends on Facebook

May 31st, 2018 1:27am

GetHuman733677 confirmed the issue is fixed. Hooray!

May 31st, 2018 4:13am