I bought my Fitbit versa on ********** and didn't open it for a week or so. Since openi...

GetHuman733677's customer service issue with Fitbit from May 2018

Help with my Fitbit issue
The issue in GetHuman733677's own words
I was trying to fix the problem of it not charging and now I would just like a full refund. ... I bought my Fitbit versa on ********** and didn't open it for a week or so. Since opening and setting up it has only charged once or twice and will not charge at all now. I have emailed several times to customer services and each time get told to try something else to see if it works, each time taking Fitbit another day or so to get back to me. I want to return the Fitbit versa and receive a full refund. please tell me how I go about this, do I take back to the original supplier (Noel Leeming). *********
This was especially frustrating as I use my fitbit all of the time.
This could be made right by fitbit by giving me a full refund in return for the faulty Versa.
I have been a fitbit customer in NZ for nearly * years and always found them to be very good. This experience has put me off buying another fitbit.
How GetHuman733677 fixed the problem
I took it back to the supplier and got a full refund... and bought an Apple Watch.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Fitbit Versa
Customer service issue
Reported by GetHuman733677
May 31st, 2018 - 3 years ago
GetHuman733677 shared how to fix
Seen by 13 customers so far
Similar issue to 566 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account


GetHuman733677 started working on this issue
May 31st, 2018 1:25am
GetHuman733677 shared this issue with friends on Facebook
May 31st, 2018 1:27am
GetHuman733677 confirmed the issue is fixed. Hooray!
May 31st, 2018 4:13am