Cannot fly on conf no. LXTX*X Could not change on manage booking. Want avoid no show penalty and get refiund or change to my Son.

GetHuman-papcrist's customer service issue with Finnair from January 2019

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The issue in GetHuman-papcrist's own words
Change flight details ... Confirmation number LXTX*X Mr. Roberto Cristiani. Due to illness I cannot fly and on your website I have been unable to change flight. We have two options:**. Transfer this ticket to our son for the **th of March.**. Cancel this ticket and get the refund we are entitled to.*Please let us know ASAP as this flight is on the **th of January and we do not want to incur in no show fee. Tks and regards.
Unable to do it
Immediately. Please call us on ************* or email to *****@***.com
We have flown a few times
Yes went several time on manage my booking
I have an issue with Finnair too
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Finnair

Manage booking
Customer service issue
Reported by GetHuman-papcrist
Jan 8th, 2019 - a mon ago
I have an issue with Finnair too
Not resolved
Seen by 3 customers so far
Similar issue to 42 others
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Timeline
GetHuman-papcrist started working on this issue
Jan 8th 5:03pm