Order Number: ORD********** Order Placed: ********* Total: $***.****Power AirFryer XL...

GetHuman-m_brown's customer service issue with Fingerhut from November 2018

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The issue in GetHuman-m_brown's own words
Order Number: ORD********** Order Placed: ********* Total: $***.****Power AirFryer XL - *.*-Qt.*Item Number: NLOOX*Price: $***.***Quantity: **Subtotal: $***.***Status:*Returned Ship Date:*Tracking:**Z**X***************I RETURNED THIS ITEM AND WAS TOLD THAT IT WAS PAST THE DUE DATE TO RETURN IT SO IT WAS SHIPPED BACK TO ME. DURING THIS SHIPMENT UPS DAMAGED THE ITEM AND I FILED A CLAIM WITH UPS UNDER TRACKING NUMBER *Z *** W** ** **** ****. UPS PICKED IT UP AS A DAMAGE CLAIM FROM ME ON ********. I HAVE TRIED TO CONTACT FINGERHUT MANY TIMES WITH EMAILS AND PHONE CALLS AND I KEEP GETTING TOLD THE RETURN WAS VALID. THIS HAS NOTHING TO DO WITH THE OUT OF DATE RETURN BUT HAS TO DO WITH A DAMAGE CLAIM. I CONTACTED UPS AGAIN TODAY ON ******* AND WAS TOLD THE ITEM WAS SENT BACK TO FINGERHUT AND THEY ARE WAITING FOR ACKNOWLEDGEMENT OF THE DAMAGED ITEM SO THEY CAN PAY THE CLAIM TO FINGERHUT. NO ONE AT FINGERHUT CUSTOMER SERVICE SEEMS TO BE ABLE TO UNDERSTAND THAT UNTIL FINGERHUT CALLS * *** PICK UPS AS THE SHIPPER TO FINISH THE CLAIM PROCESS I AM GOING TO BE OUT THE ITEM PLUS PAY FOR IT. PLEASE RESPOND TO UPS AND FINISH THE DAMAGE CLAIM SO FINGERHUT CAN GET PAID AND I CAN HAVE A REVERSAL OF CHARGE FROM MY ACCOUNT. MY NAME IS MONICA BROWN **** W MALAD ST BOISE ID ***** *** *** ****

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Fingerhut

Customer service issue
Reported by GetHuman-m_brown
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 654 others
0 customers following this

Timeline

GetHuman-m_brown started working on this issue
Nov 8th, 2018 11:28pm

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