Log in does not "engage". There is no scroll down area to input ID and PW. I click on t...

GetHuman-kwykes's customer service issue with Fifth Third Bank from August 2019

Help with my Fifth Third Bank issue
The issue in GetHuman-kwykes's own words
Trying to log in. ... Log in does not "engage". There is no scroll down area to input ID and PW. I click on the log in icon, but all that happens is the up*down arrow on the right side of the icon simply switches from up to down.**To fix this, a tech support person from Fifth Third needs to enable icon so that it shows boxes in which to input ID and PW.
All they said was to refresh the home page which didn't work. They also said to use search to input the words "log in". First search result addressed log in. I clicked on it. It brought me to a different log in screen. I clicked on the white box with the words "Log in" and nothing happens.
Fix the above-stated problem, so I can log in like I have been for years.
I expected there would be direct contact options with tech support.
I checked my system for pop-up blockers.
How GetHuman-kwykes fixed the problem
I was told the Chrome browser was not interpreting some of the information on the Fifth Third Bank web page. One thing to check was if the page was not safe. Also, they suggested I go to settings and then storage and get rid of some of the cookies and do other clean up.**I still can't log in to my bank information, but I think if I play around with storage and clean up, I will figure it out. They gave me an idea of the source of the issue.
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Fifth Third Bank

Log in
Customer service issue
Reported by GetHuman-kwykes
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-kwykes shared how to fix
Seen by 28 customers so far
Similar issue to 1416 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-kwykes started working on this issue
Aug 5th, 2019 11:12pm
GetHuman-kwykes indicated the issue is not fixed yet.
Aug 6th, 2019 10:24am
GetHuman-kwykes indicated the issue is not fixed yet.
Aug 7th, 2019 11:25pm
GetHuman-kwykes confirmed the issue is fixed. Hooray!
Aug 9th, 2019 1:09am
GetHuman-kwykes confirmed the issue is fixed. Hooray!
Aug 9th, 2019 1:09am

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