My mother had damage to her home because of Hurricane Irma. She has received a check fr...

GetHuman705244's customer service issue with Fifth Third Bank from May 2018

Help with my Fifth Third Bank issue
The issue in GetHuman705244's own words
My mother had damage to her home because of Hurricane Irma. She has received a check from the insurance company to get her roof fixed, but it needs an endorsement from the bank as well as her, since she has a Home Equity Loan. Due to back surgery, she is not able to come to the bank, and thus far has had no success getting the bank to endorse the check ,so it can be deposited to pay for the repairs. The check is under $**,***, has her signature, and signed an Acknowledgement of Terms. What does she need to do to get this resolved?
GetHuman705244 did not yet indicate what Fifth Third Bank should do to make this right.
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Fifth Third Bank

Customer service issue
Reported by GetHuman705244
May 21st, 2018 - 6 mons ago
I have an issue with Fifth Third Bank too
Fixed
Seen by 6 customers so far
Similar issue to 653 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman705244 started working on this issue
May 21st 6:54pm
GetHuman705244 indicated the issue is not fixed yet.
May 21st 11:47pm
GetHuman705244 indicated the issue is not fixed yet.
May 25th 2:58pm
GetHuman705244 indicated the issue is not fixed yet.
May 25th 2:59pm