Hi,***I was supposed to get a package on Saturday, December **, but I was at work and t...

GetHuman1834709's customer service issue with FedEx from December 2018

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The issue in GetHuman1834709's own words
Hi,***I was supposed to get a package on Saturday, December **, but I was at work and they just texted me that the delivery was not successful and that my package will arrive by **:** am on Monday, December **.**I was at home on Monday morning, but nobody can enter our building without our permission and even if they do, we don't have the door bell, so it's practically impossible to reach to us.**But, we have the delivery room where all packages are usually left in the lockers and then we get a code for the locker, so we can pick up our package when we sign for it whenever we can. I thought they are going to leave the package there, but they didn't. I got a text that the delivery was unsuccessful again. I called FedEx immediately and requested to pick up my package in the nearest Walgreens and I was told that I am going to get a tracking number soon and that I am goind to be able to pick up my package by the end of the day. I didn't get any tracking number so I went to Walgreens at night to check if the package was there, but it wasn't.**So now on FedEx app it says it will be delivered on Wednesday,* December ** ny noon. But I still haven'treceived my package. And when I call FedEx it says that I requested a pick up in Walgreens and that I should call later for further instructions. But I requested that on Monday and now it's Wednesday. I just want to know where is my package and how can I get it finnaly.**Can you please tell me what to do? Thank you so much! This was supposed to be a Christmas present, but it's going to be a post Christmas present now.***My tracking number is: *************Katarina Smit

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Customer service issue
Reported by GetHuman1834709
Dec 26th, 2018 - 3 years ago
Seen by 17 customers so far
Similar issue to 2266 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package


GetHuman1834709 started working on this issue
Dec 26th, 2018 8:32pm
GetHuman1834709 confirmed the issue is fixed. Hooray!
Dec 27th, 2018 12:54am

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